Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ITIL in US Military
The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department.

Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email system in its private cloud, implemented the IT Infrastructure Library (ITIL) to smooth the transition and to improve business processes.
"We have made more improvement on business processes between the Army and DISA than you could imagine," Krieger said during the AFCEA D.C. Emerging Technology Symposium in Washington. "The biggest thing that enterprise email has done is establish some discipline in the Army and DISA on ITIL business processes. We didn't have that."

Krieger said the service solved its migration problems of a year ago because of the changes brought on by ITIL.
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.

Click the REVIEW button below to preview your comments.

Other articles in the same section;
Tags; US Army,ITIL best practice,Defense Information Systems Agency,Emerging Technology Symposium
This article has been viewed 14356 times.
NB: This page is © Copyright and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...