Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
GWI Software Support
GWI Software Canada (April 08), releases of c.Support Version 7.0 with two editions, c.Support 7.0 Service Desk Edition and c.Support 7.0 Incident Management Edition, to address the needs of support centers of differing sizes and needs, allowing different feature set combinations. Customers are able to purchase a solution for a single-person support operation or a worldwide ITIL implementation, permitting features to be added as the organizations needs grow.
The Service Desk edition incorporates Problem and Change Management assisting organizations to  adhere to standards such as ITIL, MOF, Sarbanes/Oxley. Other features include incident, problem, change, SLA, asset, knowledge, and workflow management, as well as customer self-service and ad-hoc reporting.
Further information can be found at:
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.

Click the REVIEW button below to preview your comments.

Other articles in the same section;
Tags; GWI Software,Support 7.0, Service Desk, Incident Management, ITIL implementation
This article has been viewed 10680 times.
NB: This page is © Copyright and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...