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Fujitsu have won a three year contract with Verve Energy, an electricity generation company in Western Australia, to implement a series of ITIL processes and provide an IT Service Desk.
The ITIL processes include Incident management, Problem management and Change management. The Service Desk will provide a central point of contact for Verve Energy users regarding service requests, incidents and requests for change (RFCs).
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Tags; Fujitsu,Verve Energy,ITIL contract,IT Service Desk
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