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ITIL adopted by United States Air Force
Texas, August 2011. Business process reengineering events have been utilized to refine internal processes and improve the ability to provide comprehensive information technology services to Headquarters Air Force, Deputy Chief of Staff Manpower, Personnel and Services, Air Force Personnel Center, Air Force Services Agency, Air Force Manpower Agency and their customers by the Air Force Personnel Operations Agency (AFPOA).
Existing processes among the four agencies have been reviewed and reengineered in an effort to integrate and consolidate as much as possible.
AFPOA have placed emphasis on adopting best practices from the Information Technology Infrastructure Library (ITIL). Darrell Adams, AFPOA's IT consolidation program manager, commented, "It really is an industry standard we are trying to use as much as possible as a model for our organization. ITIL provides a cohesive set of best practices from the public and private sectors."

Lt. Gen. Darrell D. Jones, the Air Force's deputy chief of staff for manpower and personnel, recently directed the realignment and consolidation of IT activities from HAF/A1, AFPOA, AFPC, AFSVA, and AFMA. The new organization consolidated over 400 positions from the affected agencies and merged them into the AFPOA organizational infrastructure.

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Tags; ITIL,United States Air Force,USAF,Business process reengineering
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