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ITIL v3 : Probably the best IT Service Management in the world
January 2011: Carlsberg, the producer of about 40 billion bottles of beer per year, have awarded a five year ITIL orientated contract to Accenture to deliver application services to the European operations, in support of the "Business Standardisation Programme" (BSP).
Accenture will support a range of application services by delivering ITIL (Information Technology Infrastructure Library) version 3, incident management and problem management, and a 7-step improvement process for incident / problem management. In addition, Accenture will support service validation, test management and request fulfilment.
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Tags; ITIL v3,IT Service Management,ITIL orientated,incident management,problem management,7-step improvement process
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