Welcome to ITILnews.com
the independent ITIL portal

Does the quality of IT service management influence the value an organization aspires to deliver or gather? This guide is an in-depth analysis of the ITIL framework...

How ACH Group saved 2 hours per day and achieved an 87% SLA by implementing HaloITSM...

Alemba announces the release of Alemba Service Manager v10 Alemba Service Manager can now be used across all modern browsers Alemba set to challenge industry-leading tools in the market Software development company Alemba has announced the release of its new IT Service Management solution, Alemba Service Manager…

SIAM or Service Integration And Management is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in…

What is an Operating Model? The term Operating Model is frequently used but what is it? It is worthwhile understanding what is meant by the term, the following definition was taken (in parts) from Wikipedia; Operating model is both an abstract or visual representation (model) of how an organization…

In a recent market study evaluating the IT maturity of K-12 school district IT departments conducted by TeamDynamix and Kaseya, 45 percent of participants stated...

How do you go about starting a career overseas exactly? The methods are truly endless, but we're focusing on how ITIL can help specifically. Find out exactly how ITIL can open new opportunities to work abroad...

As an ITSM professional, have you ever stopped to think about the future of the ITSM industry and how it will affect you? While you remain focused on providing high-quality service to your end-users, the dynamics of the industry are always changing behind the scenes. The seemingly trivial things that…

With enterprise service management, you can manage the help desk needs of your IT as well as non-IT departments from within a single instance of ServiceDesk Plus...

By Nancy Van Elsacker Louisnord Information technology service management (ITSM) is a framework for delivering technology within a business, and, while often interchanged with the Information Technology Infrastructure Library (ITIL), the two are very different.  ITSM is obviously the organizational implementation of a management model used to design,…