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Hornbill partners with Pink Elephant UK to provide one stop solution for best-of-breed ITIL service management software, accredited training and consultancy services
A customer-focused partnership was announced today, whereby Hornbill, the leading enterprise service management solution provider has teamed up with Pink Elephant, the world's number one supplier of IT Service Management & ITIL consultancy, training and education.  Together, the two companies will provide customers with best-in-class offerings in support of ITIL projects, by combining market leading consulting, training and software to ensure customer success in the complex world of IT Service Management.
Hornbill is the only IT Service Management software vendor to become a Pink Elephant Authorized Partner in EMEA.  The partnership is part of Hornbill's continuing strategy to expand its partner network and offer its clients an ever widening range of IT service management products and services.  Frank McIlroy, CEO of Hornbill Service Management commented, "Hornbill's strategy is to become the dominant player in the IT Service Management market place globally by expanding the services we offer and the partners we work with.  To fulfill this goal we are continually evaluating our offerings to ensure they meet the requirements of our customers.  Pink Elephant is a global force in ITIL, they provided ITIL v3 training for Hornbill, so we know first-hand that they deliver excellent services, and as a consequence, we believe these services will truly help our customers succeed."
Marcus Harris, CEO of Pink Elephant UK said, "We are delighted to be working with Hornbill.  They have shown a strong commitment to ITIL over the years and have developed their service management software to provide their customers with a step by step approach to ITIL, which is very much the approach we at Pink Elephant advocate.  Working together our two organisations will be able to provide customers with a truly one stop shop for all ITIL requirements."
The partnership has already had success with the combined approach, at DWF LLP, and at Napp Pharmaceutical Group:
Craig Robinson, IT Services Manager at DWF LLP, a leading UK law firm commented, "DWF recently procured new IT service management software from Hornbill and as part of the same project we also undertook ITIL training from Pink Elephant.  The two companies working together to provide ITIL related software and services makes perfect sense, and certainly makes things easier for us, the customer."
Janis Moore, IT Training Manager at Napp Pharmaceutical Group commented, "At Napp Pharmaceuticals we wanted to start gradually with our ITIL education.  We used Pink Elephant's role playing game to raise awareness of ITIL and to encourage people to see situations from others' perspective.  This step by step approach worked very well for us, and we see the collaboration of Hornbill and Pink Elephant as a positive one for customers."
About Pink Elephant
Pink Elephant is an independent global professional services organisation and world leader in IT management best practices. The company exists to optimise and transform IT Services for our clients, specialising in improving the quality of IT services through the application of recognised best practice frameworks, including the IT Infrastructure Library (ITIL®). Our approach to Implementing Service Management has been honed over 20 years of supporting the implementation of IT Service Management best practices, and Pink Elephant has been involved in the "ITIL project" since its inception in 1987. Our core services include Resourcing, Support, Consulting, and Education and our experience in managing people through these change programmes sets us apart. For more information, please visit:
About Hornbill
Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Hornbill's software enables its customers to provide excellent service and support, while benefiting from the economies of consolidation on a single technology platform. Supportworks' service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management, IT Helpdesk, Customer Service, HR and Facilities Management with the flexibility to build additional desks at minimal extra cost. Hornbill's software supports thousands of commercial and governmental sites worldwide. Hornbill was founded in 1995 and has offices in London and Dallas.  Hornbill has earned many industry accolades including; Service Desk Institute "IT Service and Support Technology Supplier of the Year", "Best Business use of Support Technology" with Sharp Electronics and "Support Excellence Award for Smaller Helpdesks" with Camelot.
High profile customers include Atos Origin (Olympic Games Athens 2004, Torino 2006, Beijing 2008, Vancouver 2010), Buckinghamshire Hospitals NHS Trust, Kent County Council, London School of Economics, RSPB, Chubb Insurance, Greggs, Comet, The National Archives, and Camelot. For more information about Hornbill's solutions please visit
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