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AsiaPac - Managed Print Services are at the heart of Ricoh's Managed Document Services. Ricoh is focusing on its customers' end-users and incorporating change management by providing support and engaging employees in the process. The end-result is long-term improvements in document processing and business efficiency.

Ricoh has incorporated Information Technology Library Infrastructure (ITIL) standards into its service level management to provide a methodical approach to delivering the highest level of IT service. By design, Ricoh's Managed Document Service phases align with the service elements within the ITIL framework. The result is a close partnership between Ricoh and IT working together to move organisation toward a common goal of continuous improvement.
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Tags; ITIL,Incorporating ITIL,Service offering,Information Technology Library Infrastructure,change management,business efficiency,continuous improvement
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