Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
PROLIN IT Service Management ITSM as a Service
PROLIN Provides Frictionless Path to the Future of ITSM
 
Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of its first product, Smart Client 7.  PROLIN's Smart Client 7 delivers a state-of-the-art, high-performance, smart client interface as a seamless add-on that extends the functionality of HP Service Desk 4.5.  Hundreds of beta users have already benefited from their smooth transition to PROLIN's Smart Client 7 and will now try out the commercial release with a free product trial.  
 
Smart Client 7 features more than 25 improvements to the HP Service Desk 4.5 client interface.  The PROLIN suite extends the life of HP Service Desk installations with a frictionless, effortless, non-disruptive path to the future of ITSM.  Smart Client 7 requires no migration, creates no risk (can run in parallel with the HP client), and has a very low total cost of ownership.  In addition, customers can continue to use all of their HP BTO products.
 
PROLIN's experienced Information Technology Infrastructure Libraries (ITIL) and ITSM engineering team uses leading-edge software development processes, including an advanced build server, code metric reporting, and continuous integration, along with the Test-Driven Development (TDD) methodology, for creating and continuously improving Smart Client 7 and the other ITSM products on PROLIN's ambitious product development roadmap.
 
"After an initial introduction to PROLIN Smart Client 7, it looks to be the perfect successor for HP Service Desk 4.5," said Guus Dijksman, Asset Manager, of RTL Netherlands. "We are very impressed with the solution and the use of all the latest technologies. With good cooperation between PROLIN and RTL Netherlands, we are now preparing for a smooth migration from HP to PROLIN."
 
"We have re-formed PROLIN, which we originally founded in the '80s and sold to HP in the '90s, to bring a new approach to the world of ITIL-based ITSM," said Jerome H. Mol, PROLIN founder.  "Many HP customers are satisfied with the stability of their Service Desk system and are worried, now that HP has announced the end of its development and support.  PROLIN has been re-formed to modernize HP Service Desk with SaaS-based, public- and private-cloud solutions, and ultimately provide a new approach to ITSM."
 
About PROLIN
 
PROLIN, the renowned pioneer in ITIL-based ITSM in the '80s and '90s, has reunited to revitalize IT Service Management. PROLIN's team of experienced engineering and business professionals is focused on bringing leading-edge technology and fun back to IT service management. PROLIN is privately held and has headquarters in Woodside, California, USA.  For more information, please visit: www.prolin.com. 
 
PROLIN IT Service Management ITSM as a Service
 
Editorial Contact:
Frances Mann-Craik
US: +1 408-868-9577
 
 
 
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.


Click the REVIEW button below to preview your comments.

Other articles in the same section;
 
Tags; PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas
 
This article has been viewed 15172 times.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...