Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
Fox IT partners with VMware to take ITIL IT Service Management (ITSM) into the cloud
Fox IT has partnered with VMware to take IT Service Management (ITSM) into 'the cloud'.
 
ITSM 2.0 is a new ITSM framework that has been designed to help organizations manage their IT functions in this shift, covering and integrating both on-premise and cloud infrastructures. ITSM 2.0, which is free to access online, is based on VMware's virtualization and cloud solutions and is enabled by frameworks such as ITIL and Cobit. Investments already made in best practices can be used as a foundation for adoption of ITSM 2.0.
 
Fox IT state that, ITSM 2.0: "bridges the gap between new technologies and current management best practices, enabling organisations to successfully transform and integrate IT Service Delivery into the cloud."
 
ITSM 2.0 complements other ITSM frameworks by defining process groups and mapping them to organizational functions. These include Consumer Management, Portfolio Management, Zone Management, Private Operations Management and Public Operations Management. It also gives specific, comprehensive guidance which embeds technology and processes.
 
Fox IT believes that by developing the ITSM 2.0 framework, is creating a virtuous circle. Therefore, "Leveraging VMware technology, the ITSM 2.0 framework will accelerate adoption of cloud and virtualisation technologies".
 
Significant changes in the technology market are revolutionising the way IT services are sourced and delivered," says Paul Speers, Managing Director, Fox IT. "While this is good news for business, the increased speed and fluidity of change in modern environments present management challenges."
 
"With 30 years' experience in authoring, developing and implementing Service Management frameworks, we are convinced ITSM 2.0 represents a key milestone in moving to cloud based services," adds Speers. "VMware's unrivalled virtualisation and cloud expertise has been integral to the framework's development, and we look forward to working with VMware in empowering organisations to realise the benefits of cloud more quickly."
 
The shift to the cloud, especially single-server virtualization arguably intensifies the need for ITIL processes and with this excellent ITIL training and certification. While there are fewer servers-and by extension less software that can get buggy and require updating, which saves on IT costs-that creates additional pressure to keep the ones in place fully operational and current.
 
If you any thoughts or comments on the cloud and virtualization then please let us know at www.ITILnews.comÂ
 
 
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.


Click the REVIEW button below to preview your comments.

Other articles in the same section;
 
Tags; IT Service Management, ITSM, cloud solutions, Consumer Management, Portfolio Management, Zone Management, Private Operations Management, Public Operations Management
 
This article has been viewed 10956 times.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...