January 2011: Carlsberg, the producer of about 40 billion bottles of beer per year, have awarded a five year ITIL orientated contract to Accenture to deliver application services to the European operations, in support of the "Business Standardisation Programme" (BSP).

 

Accenture will support a range of application services by delivering ITIL (Information Technology Infrastructure Library) version 3, incident management and problem management, and a 7-step improvement process for incident / problem management. In addition, Accenture will support service validation, test management and request fulfilment.

 

Cheers!