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 | Introduction I hate the word 'holistic', it conjures up images of questionable medical techniques involving scented candles and crystals. But when it comes to describing how Business Intelligence implementation should be approached, holistic fits the bill perfectly. An overall…[ more ] 1708 words, last edited in the afternoon of 23th Jul 2010 This article is from Continual Service Improvement - Service Reporting Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | ||
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 | Whilst writing the article on Service Management Reporting the subject of naming services and some of the potential pitfalls around it started to have a life of their own, so what follows are some of the things I have found and some thoughts on ways around the possible mistakes.…[ more ] 893 words, last edited in the morning of 20th Jul 2010 This article is from Service Transition - Service Asset & Configuration Management and has been viewed 218 times. Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | ||
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 | The ITIL v3 Software Endorsement Scheme permits consumers to buy and use ITIL based software tools with confidence, knowing the software has been reviewed for compliance with ITIL v3. In addition consumers are provided with usability assurance, whilst software vendors are provided with the ability to show compliance with…[ more ] 930 words, last edited in the morning of 13th Jul 2010 This article is from Management Tools - Advice and Guidance Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | ||
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 | Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while still enjoying access to IT…[ more ] 2406 words, last edited in the afternoon of 9th Jul 2010 This article is from Management Tools - Advice and Guidance and has been viewed 214 times. Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | ||
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 | Knowledge Management (KM) has been portrayed as being a direct descendant of the quality movement that started with W. Edwards Deming, and quite rightly we can trace many of the core tenets of KM to the various Quality Management offshoots. The concern for parsimony and efficiency, the analysis…[ more ] 1148 words, last edited in the morning of 8th Jul 2010 This article is from Service Transition - Knowledge Management and has been viewed 213 times. Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | ||
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The ITIL v3 certification scheme operates at four levels: ITIL v3 Foundation in IT Service Management ITIL v3 Intermediate Level - Service Lifecycle and Service Capability Streams ITIL v3 Expert Certificate ITIL v3 Master Qualification The following information has…[ more ] 669 words, last edited in the afternoon of 7th Jul 2010 This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 799 times. Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | |||
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 | Zyrion Inc. Traverse, a Cloud and Network Monitoring solution using ITIL v3 Business Service Management (BSM) technology, has been awarded the Certificate of Networthiness (CoN) from the U.S. Army Network Enterprise Technology Command. Zyrion is meeting the evolving needs of government customers to monitor an…[ more ] 212 words, last edited in the morning of 6th Jul 2010 This article is from ITIL News - Most Recent Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | ||
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 | The Information Technology Infrastructure Library (ITIL) is a best practice framework that is publicly available for use by the IT industry. While ITIL has been in existence for over twenty years, the global adoption of ITIL has increased significantly under ITIL V2 in the last five years, and…[ more ] 781 words, last edited in the morning of 1st Jul 2010 This article is from Press Releases - ITIL and has been viewed 283 times. Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | ||
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New York, NY - The ITIL Expert Level is one of the most desired qualifications for IT professionals. Recent research has revealed that the ITIL Expert enhances job performance, leads to better IT Service Management implementations and is a key enabler to achieving career ambitions for IT professionals. …[ more ] 460 words, last edited in the afternoon of 22th Jun 2010 This article is from Events and Webinars - Forthcoming Events and has been viewed 212 times. Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | |||
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 | Introduction When it comes to computer systems, regardless of their size, two things are inevitable. Firstly, as time goes on, they will need upgrading. As hardware becomes faster and memory becomes cheaper, the software houses are spending large amounts of time and money to…[ more ] 2231 words, last edited in the morning of 22th Jun 2010 This article is from Service Operation - Incident Management and has been viewed 246 times. Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | ||
