|
| Article Thumbnail | Article Summary |
|---|---|
 | Outlines delivering Service Value Management strategy to drive adoption and value into IT Service Management initiatives 30 June, 2009 - Axios Systems, the world's leading provider of IT Service Management (ITSM) solutions, today announced its strategy for 2009 and beyond, outlining plans to significantly expand…[ more ] 950 words, last edited in the evening of 30th Jun 2009 This article is from Press Releases - ITIL Keywords: AXIOS SYSTEMS,SERVICE VALUE MANAGEMENT,IT Service Management |
| Article Thumbnail | Article Summary |
|---|---|
 | How many times have 'projects' just been 'thrown over the wall' into IT Support, or in ITIL Version 3 speak, Service Operation, without due care and attention? The answer is 'lots'. Most organizations follow or rather claim they follow, the Prince2 Project…[ more ] 426 words, last edited in the afternoon of 29th Jun 2009 This article is from ITIL News - Most Recent Keywords: Project Management,The Wall,Project Management methodology,Service Operation |
| Article Thumbnail | Article Summary |
|---|---|
 | Given the uncertain economic times across the world and unemployment on the rise in most economies, especially the USA and the UK, does having an ITIL qualification set individuals apart and enhance their prospects of employment? In our opinion the answer is most definitely 'Yes'. …[ more ] 244 words, last edited in the afternoon of 29th Jun 2009 This article is from ITIL News - Most Recent Keywords: ITIL Qualifications,aid employment,Service Management qualifications,CobIT,ISO / IEC 20000,Prince2 |
| Article Thumbnail | Article Summary |
|---|---|
 | The adoption of ISO/IEC 20000 is a considerable investment by any organization in time, resources and ultimately costs. To assist Senior Management in making an informed decision on whether to commission the ISO/IEC 20000 route a work book is available...[ more ] 40 words, last edited in the afternoon of 20th Jun 2009 This article is from ITIL News - Most Recent Keywords: Considering ISO/IEC 20000 adoption,Senior Management,IT Service Management,self assessment work book,ITIL |
| Article Thumbnail | Article Summary |
|---|---|
 | From the same stable as ITIL, the Office of Government Commerce (OGC), comes the updated Prince2 2009, which is to be launched on the 16th June in London, UK. The launch event is by invitation only, but the publishers, The Stationary Office (TSO), have a live stream that…[ more ] 410 words, last edited in the morning of 15th Jun 2009 This article is from ITIL News - Most Recent Keywords: OGC launch,Prince2,Office of Government Commerce,Managing Successful Projects,Directing Successful Projects,ITIL |
| Article Thumbnail | Article Summary |
|---|---|
At the beginning of the millennium a considerable amount of interest was shown around IT Service Management. Microsoft Corporation was no exception and having explored the world recognized that ITIL owned by the British Government was a good sound foundation. Microsoft developed a proprietary product based upon ITIL…[ more ] 189 words, last edited in the morning of 8th Jun 2009 This article is from Free Downloads - On Other Sites Keywords: ITIL V3,Microsoft Operational Framework,MOF 4 | |
| Article Thumbnail | Article Summary |
|---|---|
The global economic downturn is being blamed for the collapse of a significant UK Training Provider. New Horizons UK franchise owned by Thunder Bay Group Limited went into administration in April 2009 owing £2.1m (approx. $3m). John Stoddard the Managing Director was unavailable for comment…[ more ] 115 words, last edited in the morning of 8th Jun 2009 This article is from ITIL News - Most Recent Keywords: UK ITIL Training,into administration,New Horizons,UK franchise | |
| Article Thumbnail | Article Summary |
|---|---|
Recent figures released for January 2008 to January 2009 suggest that ITIL Version 2 Foundation, Practitioner and Managers courses are still in strong demand almost two years after the release of ITIL Version 3. When launched ITIL Version 3 promoted the fact that ITIL Version 2 disciplines…[ more ] 360 words, last edited in the afternoon of 7th Apr 2009 | |
| Article Thumbnail | Article Summary |
|---|---|
 | Unfortunately unless you are over approximately 6 years old Santa Claus does not exist. The same is true for an ITIL compliant toolset that does not exist either (regardless of age!). Many articles have been written recently regarding this subject (ITIL Compliant toolsets not Santa…[ more ] 344 words, last edited in the morning of 2nd Apr 2009 This article is from Management Tools - Overview Keywords: ITIL, Compliant toolsets, Santa Claus, Office of Government and Commerce, Service Management |
| Article Thumbnail | Article Summary |
|---|---|
 | Van Haren Publishing launched today its new Online service: Best Practice Online. The first offering is the full official ITIL content available as an Online subscription. The prices are Euros 9,95 per annum for each book of the series -- or Euros 49 per annum for the full…[ more ] 276 words, last edited in the morning of 20th Mar 2009 This article is from Press Releases - ITIL Keywords: Van Haren Publishing, Best Practice, Online service |
| Article Thumbnail | Article Summary |
|---|---|
 | For the first time since creating the Information Technology Infrastructure Library more than 20 years ago, the U.K.'s Office of Government Commerce (OGC) has officially endorsed a compliance framework to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3). The compliance scheme…[ more ] 193 words, last edited in the morning of 17th Mar 2009 This article is from Management Tools - Overview Keywords: ITIL tools, ITIL tools standard, endorsed by ITIL, aid buyers,Information Technology Infrastructure Library |
| Article Thumbnail | Article Summary |
|---|---|
 | The following information is for the period from January 2008 to January 2009: ITIL Version 2 Examinations taken FOUNDATION PRACTITIONER MANAGERS 107850 …[ more ] 150 words, last edited in the afternoon of 13th Mar 2009 |
| Article Thumbnail | Article Summary |
|---|---|
 | We understand that the Office of Government Commerce (OGC), the owners of ITIL, is looking to create an online survey for the international ITIL community to evaluate the possible withdrawal of ITIL Version 2 publications and qualifications. As soon as we know more we will…[ more ] 112 words, last edited in the afternoon of 13th Mar 2009 This article is from ITIL News - Most Recent Keywords: ITIL Version 2,Office of Government Commerce,OGC,ITIL Version 3 |
| Article Thumbnail | Article Summary |
|---|---|
 | The ITIL Service Desk provides the focal point of communication for both the IT external customer community as well as those internal customers within the IT department. The incidents reported to the Service Desk are recorded and relevant data gathered including the unique configuration item (CI) identifier, the symptoms, the…[ more ] 336 words, last edited in the afternoon of 10th Mar 2009 This article is from ITIL News - Most Recent Keywords: ITIL Incident, Problem Management, Continuous Improvements,ITIL Service Desk |
| Article Thumbnail | Article Summary |
|---|---|
 | Throughout ITIL regardless of what version one references, there is always the mention of continuous improvements or sometimes referred to as the 'Act' in the 'Plan-Do-Check-Act' approach provided by the Deming cycle. The introduction of ITIL into any organization is not prescriptive and consequently is…[ more ] 208 words, last edited in the morning of 9th Mar 2009 This article is from ITIL News - Most Recent Keywords: ITIL, Process Owners, Continuous Improvements, Deming cycle, ITIL process, ITIL Change Management |
| Article Thumbnail | Article Summary |
|---|---|
 | Communication is the bedrock for all successful organisations. Many people think that Configuration Management is the foundation for Service Management, which if implemented correctly it is, but communication comes before that right at the beginning. Communication is two way, both 'top down' and 'bottom up'. …[ more ] 363 words, last edited in the afternoon of 2nd Mar 2009 This article is from Service Delivery - Service Level Management Keywords: Communication, ITIL, Change Management, Project Management, Service Management |
| Article Thumbnail | Article Summary |
|---|---|
 | New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. [LiveTime Service Management Appliance] Newport Beach, CA - February 17, 2009 -…[ more ] 436 words, last edited in the morning of 23th Feb 2009 This article is from Press Releases - ITIL Keywords: LiveTime, ITIL Service Desk, hardware appliance, ZFS, MySQL Enterprise, PostgreSQL, ITIL, IT Service Desk appliance,LiveTime Service Management Appliance |
| Article Thumbnail | Article Summary |
|---|---|
 | Given the recent events in the UK with regards the severe weather, many companies may think more seriously about "enabling" their employees to work from home. News articles have said that many workers who couldn't work from home just 'had the day off'. This would…[ more ] 330 words, last edited in the morning of 16th Feb 2009 |
| Article Thumbnail | Article Summary |
|---|---|
 | London, UK, February 3nd, 2009 Leading Welsh Housing Association has selected ICCM's Service Management software to support its use of ITIL® best practice processes. After conducting a full market assessment, Cadarn opted for ICCM's e-Service Desk for its cost benefits, full ITIL® alignment, flexibility and…[ more ] 535 words, last edited in the afternoon of 10th Feb 2009 This article is from Press Releases - ITIL Keywords: ICCM, Service Desk contract, Cadarn Housing Group, Service Management |
| Article Thumbnail | Article Summary |
|---|---|
 | During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is: Ensuring…[ more ] 573 words, last edited in the evening of 27th Jan 2009 This article is from Articles - Service Desk Keywords: ITIL Governance, global economic climate, Roles and Responsibilities, ITIL Change Management process ,Requests For Change,Service Level Agreement |
| Article Thumbnail | Article Summary |
|---|---|
 | Introduction The official definition of an ITIL Service Catalogue is: (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio…[ more ] 1622 words, last edited in the afternoon of 27th Jan 2009 This article is from Articles - Service Desk Keywords: ITIL Service Catalogue, Service Catalogue, ITIL Service Portfolio, Requests for Change |
| Article Thumbnail | Article Summary |
|---|---|
 | London, UK, January 2009 Nottinghamshire Fire & Rescue Service (NFRS) embarks on ICCM's ITIL® consultancy services and training to ensure their IT systems are effectively supporting NFRS staff with their vision of keeping the Nottinghamshire public safe. ICCM provides industry recognised Service Management consultancy, training…[ more ] 642 words, last edited in the afternoon of 23th Jan 2009 This article is from Press Releases - ITIL Keywords: ICCM Solutions, Nottinghamshire Fire and Rescue Service, ITIL aligned, London, UK |
| Article Thumbnail | Article Summary |
|---|---|
 | The ITIL Badges live on. Gone are the days of the green Foundation, blue Practitioners and red Managers badges. They have been replaced with the various pastel colours and shades below. ITIL® v3 badges from left to right: Foundation, Capability, Lifecycle,…[ more ] 198 words, last edited in the afternoon of 19th Jan 2009 This article is from ITIL Version 3 - Qualifications Keywords: ITIL v3 Badges,Pearly Kings and Queens,ITIL Version 3 books,ITIL v3 |
| Article Thumbnail | Article Summary |
|---|---|
 | The ITIL Directory of ITIL Suppliers, ITIL Products and ITIL People (an ITIL vendor list) is being developed and will be launched in Spring 2009. A beta version is now being rolled out for potential advertisers to test, and ultimately benefit from reduced pricing. If you…[ more ] 161 words, last edited in the morning of 13th Jan 2009 This article is from About ITILnews - ITIL Supplier Directory Keywords: ITIL Directory, ITIL Supplier Directory, ITIL SUppliers, ITIL Products, ITIL People |
| Article Thumbnail | Article Summary |
|---|---|
 | In excess of two hundred organizations around the globe have followed the route to becoming ISO 20000 certified. This article attempts to trace out the steps that an organization may expect to follow in an attempt to become ISO/IEC 20000 certified. Baseline Current Capabilities …[ more ] 961 words, last edited in the morning of 12th Jan 2009 |
| Article Thumbnail | Article Summary |
|---|---|
 | Some of the training providers are now offering various Service Capability courses, these are similar to the ITIL V2 Practitioner courses. The new ITILV3 courses have been grouped accordingly: Planning, Protection and Optimisation Service Offerings and Agreement Release, Control and…[ more ] 306 words, last edited in the afternoon of 17th Nov 2008 This article is from ITIL V2 / V3 Qualifications - Articles Keywords: ITIL V3, Intermediate Courses, Service Capability, ITIL V3, Protection and Optimisation, Service Offerings, Agreement Release, Control and Validation, Operational Support |
| Article Thumbnail | Article Summary |
|---|---|
 | Establishing effective Service Level Management (SLM) requires Service Level Agreements (SLA) to be defined and agreed with the Business or Customer community. The contents of the SLA should be clear and concise, objective and measureable. Having agreed the SLA the next stage is to report against the SLA.…[ more ] 371 words, last edited in the morning of 18th Aug 2008 This article is from Articles - Service Desk Keywords: ITIL, Availability formula, Service Level Agreements, SLA, Service Level Management, Service Catalogue |
| Article Thumbnail | Article Summary |
|---|---|
 | Background The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of…[ more ] 3900 words, last edited in the afternoon of 29th Jul 2008 This article is from Case Studies - Case Studies 1 Keywords: London Ambulance Service,implementing ITIL,Service Desk,Service Management,ITIL Foundation,ITIL processes,ITIL v3,ITIL Process Manager,ITIL |
| Article Thumbnail | Article Summary |
|---|---|
 | At last a decision has been made regarding the names of the various ITIL certification levels above or beyond the ITIL Foundation. Following the ITIL Foundation we have the ITIL Intermediates, then the ITIL Expert followed by the ITIL Master. The following revised diagram has…[ more ] 320 words, last edited in the evening of 16th Jun 2008 |
| Article Thumbnail | Article Summary |
|---|---|
 | The various representatives of the countries who assist in the development of ISO/IEC 20000 met in Berlin, during May 2008. It is understood that agreement was reached to develop three addition 'parts' to ISO/IEC 20000, bringing the number of parts to five. Furthermore updates will be made to…[ more ] 272 words, last edited in the morning of 9th Jun 2008 |
| Article Thumbnail | Article Summary |
|---|---|
 | by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions. That's according to a survey conducted by recruitment firm IT Force, which shows that IT…[ more ] 376 words, last edited in the afternoon of 8th Jun 2008 |
| Article Thumbnail | Article Summary |
|---|---|
 | You can now submit your ITIL press releases (or ITIL related press releases) to ITILnews.com for publication and distribution via the ITILnews.com web site. Your press release will remain on the site for as long as you would like, only moving down the list as additional releases…[ more ] 221 words, last edited in the morning of 3rd Jun 2008 This article is from Press Releases - Overview Keywords: ITIL Press Release Service, Press release, ITIL, white paper |
| Article Thumbnail | Article Summary |
|---|---|
 | Contact If you want to make contact with us directly with any suggestions, ITIL, ITIL v3, ITIL training, please do so (click here). The ITILnews.com site is for the benefit of all the people who are interested in the advancement ITIL, it is…[ more ] 478 words, last edited in the morning of 25th Sep 2006 This article is from About ITILnews - Home Page Keywords: ITIL news, ITIL, ITIL v3, ITIL training, Service Management, ITIL principles, IT Service Management |