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Welcome to ITILnews.com, the ITIL v2, ITIL v3 (ITIL version 3) and ISO20000 portal
ITILnews.com has been developed to provide an ITIL® oriented portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources relating to ITIL including ITIL version 3. ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office ISO® is a Registered Trade Mark of the International Organisation for Standardisation. ITILnews and its contents are not associated with nor endorsed by the OGC. We welcome your comments, real-life ITIL experiences and suggestions.
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 | IT Service Management is all about putting the focus on the end user, ensuring they get the service they have asked for and that it is delivered on time and at a price they are willing to pay. But let's look at this from a different angle, and…[ more ] 572 words, last edited in the afternoon of 30th Jan 2012 This article is from ITIL News - Most Recent Tags: IT service management,ITSM Iron Triangle,Service Desk Benchmarking Report,Support World Magazine | ||
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 | The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO (Chief Information Officer), John Talbot to drive through stability in the IT department following a turbulent eighteen months. …[ more ] 95 words, last edited in the morning of 23th Jan 2012 This article is from ITIL News - Most Recent Tags: ITIL,engineering consultancy,Coffey International,Chief Information Officer,John Talbot,Head of IT | ||
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 | On several occasions, ITILnews have been asked for career guidance as to what direction an individual should take. We must confess that the ITIL Qualification Scheme may appear somewhat daunting. The scheme has in our opinion, been devised so it may support and underpin an…[ more ] 373 words, last edited in the evening of 4th Jan 2012 This article is from ITIL Version 3 - Qualifications and has been viewed 352 times. Tags: ITIL career,ITIL Qualification Scheme,Managing Across the LifeCycle,MALC,ITIL Foundation certificate,ITIL qualifications | ||
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 | With the ITIL 2011 editions coming out earlier this year, there has been great hype amongst the new publications. But with just an 'updated' edition and not a new version, there is question to wonder whether there is a need to upgrade at all.[ more ] 44 words, last edited in the afternoon of 5th Dec 2011 This article is from Press Releases - ITIL and has been viewed 768 times. Tags: ITIL 2011,IT Governance | ||
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 | Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations. Research into ITIL Gartner's research identified that ITIL assists to reduce costs, to find out…[ more ] 313 words, last edited in the morning of 11th Nov 2011 This article is from What is ITIL? - Business Strategy and has been viewed 670 times. Tags: ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail | ||
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 | WILLIAMSBURG, VA. - Rob Carey, the Department of Defense (DoD) deputy chief information officer, during a keynote session of the ACT/IAC Executive Leadership Conference, stated that the Defense Department is planning to make greater use of the Information Technology Infrastructure Library (ITIL) practices. The ITIL…[ more ] 119 words, last edited in the morning of 3rd Nov 2011 This article is from ITIL News - Most Recent and has been viewed 622 times. Tags: ITIL,Information Technology Infrastructure Library,US Department of Defense | ||
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 | UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET develops IT service management (ITSM) solutions, which assist organizations to obtain and maintain compliance with IT standards such as ITIL.…[ more ] 62 words, last edited in the morning of 3rd Nov 2011 This article is from ITIL News - Most Recent and has been viewed 419 times. Tags: Unicom Systems,ITIL vendor,iET Solutions,IT service management | ||
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 | James Gay, CEO, ICCM Solutions Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people. Today the importance of customer service remains a high priority for growing…[ more ] 979 words, last edited in the morning of 31th Oct 2011 This article is from Press Releases - Training and has been viewed 600 times. Tags: ITIL,consistent customer service, | ||
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 | UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices. The MoJ National Offender Management Service (NOMS) is spending three hundred million pounds on an IT transition…[ more ] 161 words, last edited in the morning of 28th Oct 2011 This article is from ITIL News - Most Recent and has been viewed 527 times. Tags: ITIL,Ministry of Justice,IT transition program,National Audit Office,best management practices | ||
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 | Having studied and applied ITIL over many years, I have never spotted one outstanding benefit, but apparently it can assist you if you decide to run for a Council seat ! Chad Cooper in Brighton City, Michigan (MI) is doing exactly that. Chad holds…[ more ] 375 words, last edited in the morning of 25th Oct 2011 This article is from ITIL News - Most Recent and has been viewed 465 times. Tags: ITIL,council seat,ITIL Masters Certificate,Business Case | ||
