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ISO IEC 20000 Manager Guru Foundation Practiotioner General

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ITILnews.com Home Page ITIL GeneralITIL PractitionerITIL FoundationITIL GuruITIL Manager

Contact   If you want to make contact with us directly with any suggestions, ITIL, ITIL v3, ITIL training, please do so (click here).   The ITILnews.com site is for the benefit of all the people who are interested in the advancement ITIL, it is…478 words[ more ]

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Credit crunch hits public sector IT hiring ITIL GeneralITIL PractitionerITIL FoundationITIL GuruITIL Manager

by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions.   That's according to a survey conducted by recruitment firm IT Force, which shows that IT…376 words[ more ]

ITIL V3 Qualifications - OverviewRSS Feed

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ITIL V3 Certification Scheme – Latest diagrams ITIL GeneralITIL PractitionerITIL FoundationITIL GuruITIL Manager

At last a decision has been made regarding the names of the various ITIL certification levels above or beyond the ITIL Foundation.   Following the ITIL Foundation we have the ITIL Intermediates, then the ITIL Expert followed by the ITIL Master.  The following revised diagram has…320 words[ more ]

ITIL V3 Qualifications - ArticlesRSS Feed

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ITIL V3 Intermediate Courses – Service Capability 

Some of the training providers are now offering various Service Capability courses, these are similar to the ITIL V2 Practitioner courses.   The new ITILV3 courses have been grouped accordingly: Planning, Protection and Optimisation Service Offerings and Agreement Release, Control and…306 words[ more ]

Articles - Service DeskRSS Feed

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ITIL – Availability formula for Service Level Agreements (SLAs) ITIL PractitionerITIL GuruITIL Manager

Establishing effective Service Level Management (SLM) requires Service Level Agreements (SLA) to be defined and agreed with the Business or Customer community. The contents of the SLA should be clear and concise, objective and measureable. Having agreed the SLA the next stage is to report against the SLA.…371 words[ more ]

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ITIL Press Release Service ITIL GeneralITIL PractitionerITIL FoundationITIL GuruITIL Manager

You can now submit your ITIL press releases (or ITIL related press releases) to ITILnews.com for publication and distribution via the ITILnews.com web site.   Your press release will remain on the site for as long as you would like, only moving down the list as additional releases…223 words[ more ]

Case Studies - Case Studies 1RSS Feed

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The London Ambulance Service and implementing ITIL ITIL GeneralITIL PractitionerITIL FoundationITIL GuruITIL Manager

The London Ambulance Service and implementing ITIL
Background   The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of…3900 words[ more ]

ISO20000 - NewsRSS Feed

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ISO/IEC 20000 Expands ITIL GeneralITIL Guru

The various representatives of the countries who assist in the development of ISO/IEC 20000 met in Berlin, during May 2008. It is understood that agreement was reached to develop three addition 'parts' to ISO/IEC 20000, bringing the number of parts to five. Furthermore updates will be made to…272 words[ more ]