The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO (Chief Information Officer), John Talbot to drive through stability in the IT department following a turbulent eighteen months.

 

Talbot is introducing ITIL into the organization, having previously worked previously with ITIL as Head of IT at Colonial First State. ITIL will provide process-centric and process excellence framework.

 

Time will tell whether or not the approach will be successful.