The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department.
Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email system in its private cloud, implemented the IT Infrastructure Library (ITIL) to smooth the transition and to improve business processes.
"We have made more improvement on business processes between the Army and DISA than you could imagine," Krieger said during the AFCEA D.C. Emerging Technology Symposium in Washington. "The biggest thing that enterprise email has done is establish some discipline in the Army and DISA on ITIL business processes. We didn't have that."
Krieger said the service solved its migration problems of a year ago because of the changes brought on by ITIL.