GWI Software Canada (April 08), releases of c.Support Version 7.0 with two editions, c.Support 7.0 Service Desk Edition and c.Support 7.0 Incident Management Edition, to address the needs of support centers of differing sizes and needs, allowing different feature set combinations. Customers are able to purchase a solution for a single-person support operation or a worldwide ITIL implementation, permitting features to be added as the organizations needs grow.
The Service Desk edition incorporates Problem and Change Management assisting organizations to adhere to standards such as ITIL, MOF, Sarbanes/Oxley. Other features include incident, problem, change, SLA, asset, knowledge, and workflow management, as well as customer self-service and ad-hoc reporting.
Further information can be found at: http://www.gwi.com.