Contact   If you want to make contact with us directly with any suggestions, ITIL, ITIL v3, ITIL training, please do so (click here).   The ITILnews.com site is for the benefit of all the people who are interested in the advancement ITIL, it is…478 words[ more ]

ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…364 words[ more ]

Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…119 words[ more ]

The preamble and build-up to the launch of ITIL Version 3 promised much but has it lived up to those promises six months after the launch in the middle of 2007 ?   In this article ITILnews.com attempts to objectively outline some of the observations following the release of…921 words[ more ]

The Stationary Office (TSO) in the UK has announced the official ITIL Version 3 Glossary of Terms has been translated into French and is available to download for free subject to agreement to the terms of use by clicking here (opens site in a new window).45 words[ view article ]

"It's time we aligned IT with the business" is a common cry heard around the data center, especially near budget time. For most IT managers, this means that their business counterparts don't quite understand how IT spending creates business value. IT staff feel as if they're seen as administrative overhead,…2488 words[ more ]

The Stationary Office (TSO) in the UK has announced that the ITIL V3 Glossary of Terms, including definitions and acronyms, is now available in German, European Spanish and Japanese and can be downloaded for free, subject to acceptance of the terms of use.   The ITIL…98 words[ more ]

A six month project was launched by the 'owners of ITIL', Office of Government Commerce (OGC) based in the UK, on the 8th November 2004, to define the scope of and development plans for a refreshed version of ITIL best practice guidance. The OGC from January through to March 2005…664 words[ more ]

All course trainers considering delivering the ITIL V3 Managers Bridge course were required to attend the Managers Bridge course, sit the 20 questions multiple-choice exam and achieve a minimum pass mark of 16 questions to enable them to qualify to deliver the course themselves. Not all passed and…191 words[ more ]