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Welcome to ITILnews.com, the ITIL v2, ITIL v3 (ITIL version 3) and ISO20000 portal
ITILnews.com has been developed to provide an ITIL® oriented portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources relating to ITIL including ITIL version 3. ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office ISO® is a Registered Trade Mark of the International Organisation for Standardisation. ITILnews and its contents are not associated with nor endorsed by the OGC. We welcome your comments, real-life ITIL experiences and suggestions.
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 | 17 April 2012 - ICCM Solutions is set to launch its Deploy & Improve methodology at the 2012 Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems. The Deploy & Improve methodology has been developed to…[ more ] 418 words, last edited in the afternoon of 18th Apr 2012 This article is from Press Releases - ITIL and has been viewed 306 times. Tags: ICCM,methodology for deployment,continuous service improvement,Deploy & Improve methodology,Service Desk & IT Support Show,2012 | ||
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 | The US Army's move of 1.4 million users to the cloud for email is assisting to fix long-standing process problems across the department. Mike Krieger, the Army's deputy chief information officer, stated the service and its partner, the Defense Information Systems Agency (DISA), which is hosting…[ more ] 154 words, last edited in the afternoon of 28th Mar 2012 This article is from ITIL News - Most Recent and has been viewed 445 times. Tags: US Army,ITIL best practice,Defense Information Systems Agency,Emerging Technology Symposium | ||
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 | From January to November 2011 a global total of 224,614 people undertook the ITIL Foundation Examination. The average percentage who passed was 88%, which equates to roughly 197,660 successful candidates passed the ITIL Foundation Examination. If you are considering taking the ITIL Foundation Examination…[ more ] 63 words, last edited in the afternoon of 14th Mar 2012 This article is from Qualifications - Qualifications Overview and has been viewed 504 times. Tags: ITIL,ITIL Foundation Examination,ITIL Foundation Handbook,pass rate | ||
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 | ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…[ more ] 656 words, last edited in the afternoon of 7th Mar 2012 This article is from ITIL News - Most Recent and has been viewed 1615 times. Tags: ITIL,Change Advisory Board, | ||
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 | A must have for anyone studying for the ITIL Foundation Examination, the ITIL Foundation Handbook. Following on from the release of the revised ITIL 2011 core publications, the ITIL Foundation Handbook has now been updated. The updates are aligned with the new ITIL 2011 syllabus…[ more ] 147 words, last edited in the morning of 20th Feb 2012 This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 1092 times. Tags: ITIL 2011 Publication,Foundation Handbook,ITIL 2011 core publications | ||
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 | IT Service Management is all about putting the focus on the end user, ensuring they get the service they have asked for and that it is delivered on time and at a price they are willing to pay. But let's look at this from a different angle, and…[ more ] 572 words, last edited in the afternoon of 30th Jan 2012 This article is from ITIL News - Most Recent and has been viewed 794 times. Tags: IT service management,ITSM Iron Triangle,Service Desk Benchmarking Report,Support World Magazine | ||
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 | The downturn in market conditions resulted in an engineering consultancy having to reduce its workforce. Coffey International, with its headquarters in Sydney, Australia, appointed a new CIO (Chief Information Officer), John Talbot to drive through stability in the IT department following a turbulent eighteen months. …[ more ] 95 words, last edited in the morning of 23th Jan 2012 This article is from ITIL News - Most Recent and has been viewed 500 times. Tags: ITIL,engineering consultancy,Coffey International,Chief Information Officer,John Talbot,Head of IT | ||
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 | On several occasions, ITILnews have been asked for career guidance as to what direction an individual should take. We must confess that the ITIL Qualification Scheme may appear somewhat daunting. The scheme has in our opinion, been devised so it may support and underpin an…[ more ] 373 words, last edited in the evening of 4th Jan 2012 This article is from ITIL Version 3 - Qualifications and has been viewed 873 times. Tags: ITIL career,ITIL Qualification Scheme,Managing Across the LifeCycle,MALC,ITIL Foundation certificate,ITIL qualifications | ||
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 | With the ITIL 2011 editions coming out earlier this year, there has been great hype amongst the new publications. But with just an 'updated' edition and not a new version, there is question to wonder whether there is a need to upgrade at all.[ more ] 44 words, last edited in the afternoon of 5th Dec 2011 This article is from Press Releases - ITIL and has been viewed 1371 times. Tags: ITIL 2011,IT Governance | ||
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 | Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations. Research into ITIL Gartner's research identified that ITIL assists to reduce costs, to find out…[ more ] 313 words, last edited in the morning of 11th Nov 2011 This article is from What is ITIL? - Business Strategy and has been viewed 1147 times. Tags: ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail | ||
There are 40 articles in this section.
