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New ITIL® Practitioner translations
AXELOS is to make ITIL® Practitioner – the new certification of the world's most widely adopted service management framework – available in German, Japanese, French and Latin American Spanish as part of an ongoing international expansion. ITIL Practitioner is the most significant recent evolution in the ITIL® best practice…
338 words, last edited in the afternoon of 3rd Dec 2016
This article is from ITIL News - Most Recent
Tags: ITIL Practitioner,translations,German, Japanese,French,Latin American Spanish
Configuration Data (MIR)
Art 6 Expanding on the previous articles entitled "MIR the Key" where the Management Information Reporting was discussed , in this article we will discuss the service data and its importance as well as the Management Information (MI) reporting and its value where Configuration Management is concerned.  Truly central to…
4430 words, last edited in the morning of 17th Oct 2016
This article is from Service Transition - Change Management and has been viewed 256 times.
Tags: Configuration Data,Service and Management Information Reporting,MIR
PINK17
February 19-22, 2017 Las Vegas – Bellagio Hotel The world's #1 IT Service Management conference! Pink17's theme is Communicate. Connect. Change. The event will focus on how to successfully lead and manage people, processes and technology in today's ever changing IT and business landscapes. Some…
156 words, last edited in the afternoon of 14th Oct 2016
This article is from Events and Webinars - Forthcoming Events and has been viewed 354 times.
Tags: Pink17,International IT Service Management Conference & Exhibition
What are the operational challenges Brazilian IT Service Managers face?
Have you ever wanted to know how ITIL is running in other organisations? In other countries? In other cultures?  Brazilians have a good reputation worldwide for managing IT services, however we all know that nothing is perfect or always black and white. In this book, Daniel Ramalho has…
240 words, last edited in the evening of 10th Oct 2016
This article is from Publications - Overview and has been viewed 386 times.
Tags: operational challenges,Brazilian,IT Service Managers
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ITIL Foundation Course UK
Often referred to as 'must-have' or 'essential' in job adverts, the ITIL Foundation certificate can contribute to earning salaries of up to £60,000 and is currently a prerequisite of nearly 1,000 jobs in the UK alone. Pass the ITIL Foundation examination in just two days... (click here) With…
413 words, last edited in the afternoon of 6th Oct 2016
This article is from Qualifications - ITIL Jobs and has been viewed 239 times.
Tags: ITIL Foundation,ITIL salary,ITIL jobs
Selling Information Security to the Board
The latest revision to one of ITGP's bestselling titles; Selling Information Security to the Board, is now available to download. Persuading the board to invest in information security measures requires sales skills. Many information security professionals are scientific and technical specialists; and yet they need to get the message across to people…
195 words, last edited in the afternoon of 4th Oct 2016
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 1281 times.
Tags: Selling Information Security to the Board,Information Security
SIAM: Service Management Definition Document
To enable SIAM to be effective across internal and external suppliers the introduction of a Service Management Definition Document (SMDD) is recommended
1013 words, last edited in the morning of 12th Sep 2016
This article is from Management Tools - Advice and Guidance and has been viewed 550 times.
Tags: SIAM,Service Management Definition Document,SMDD,SIAM model,ITIL best practice,Operational Level Agreements,OLA
ISO20000 - how much does it cost ?
Starting any project can't go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How much does it cost?” Management is the first one who would like to know the answer, so you have to be…
1165 words, last edited in the morning of 6th Sep 2016
This article is from Press Releases - ISO/IEC 20000 and has been viewed 358 times.
Tags: ISO 20000,ISO 20000 implementation, ISO 9001,ISO 27001
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The Future of ITIL according to samanage
For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually work in today's modern IT environment. The past several years have seen an…
246 words, last edited in the morning of 23th Aug 2016
This article is from Free Downloads - ITIL PDF and has been viewed 439 times.
Tags: future of ITIL,retirement of ITIL
Getting the whole Organization in Shape
So whilst you or your organization is introducing ITIL best practice in an effort to 'get into shape' to become more efficient, effective and profitable you might just want to think about yourself and your employees.   As you embark on the Service Management journey…
462 words, last edited in the afternoon of 21th Nov 2014
This article is from ITIL News - Most Recent and has been viewed 15947 times.
Tags: get into shape,Service Management
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