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These are articles marked with the Practitioner icon - 
ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the Practitioner icon checked.
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 | Click here to view PDF (750Kb opens in a new window). [ view article ] 17 words, last edited in the afternoon of 19th Apr 2013 This article is from Case Studies - Case Studies 1 and has been viewed 327 times. Tags: Asklepios,iET ITSM,reliable operation,IT systems | ||
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 | RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates New functionality being introduced toMacro 4's iET ITSM software includes the innovative use of RSS web feeds for speedy, automated dissemination of information and new dashboard reporting…[ more ] 772 words, last edited in the afternoon of 19th Apr 2013 This article is from Press Releases - ITIL and has been viewed 423 times. Tags: RSS web feeds,at-a-glance reporting,Macro 4,ITSM software | ||
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 | SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…[ more ] 2389 words, last edited in the afternoon of 4th Apr 2013 This article is from Press Releases - ITIL and has been viewed 536 times. Tags: SIT13,Service Desk & IT Support Show,Exhibitor Show Highlights,2013 | ||
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 | With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…[ more ] 204 words, last edited in the morning of 15th Mar 2013 This article is from ITIL News - Most Recent and has been viewed 1469 times. Tags: Service Management Framework,Getting Started | ||
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 | Define 1. Review Service Level Agreement(s) and Service Catalogue(s) - Working with the Business Relationship Manager and Business representatives determine the mission critical services and components. In addition consider the implications of security breaches and also software virus attacks. 2. Identify IT Service Continuity…[ more ] 1359 words, last edited in the morning of 5th Mar 2013 This article is from Service Operation - Incident Management and has been viewed 1559 times. Tags: ITIL,Major Incident,significant disruption | ||
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 | Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL related job opportunities that it is looking to fill. If…[ more ] 145 words, last edited in the morning of 7th Jan 2013 This article is from ITIL News - Most Recent and has been viewed 1899 times. Tags: ITIL,James Bond,ITIL best practice,British Intelligence Agency,ITIL job | ||
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ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC ! ITIL needs to work for your organization and not the other way round. In some situations you may need to adapt ITIL or other…[ more ] 156 words, last edited in the morning of 7th Jan 2013 This article is from ITIL News - Most Recent and has been viewed 1278 times. Tags: ITIL Advice,adapt ITIL,implemented ITIL,transitioning knowledge,third party consultancies | |||
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 | The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'. The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment…[ more ] 115 words, last edited in the morning of 7th Dec 2012 This article is from ITIL News - Most Recent and has been viewed 1925 times. Tags: ITIL,non-proprietary,UK government Cabinet Office | ||
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 | This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of…[ more ] 236 words, last edited in the morning of 3rd Dec 2012 This article is from Press Releases - Training and has been viewed 975 times. Tags: COBIT 5,Management Guide,Van Haren | ||
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 | ATLANTA, October 29, 2012 - Consulting-Portal, a leading IT Service Management (ITSM) software and services firm, is announcing our rebranding to Navvia. Navvia reflects the evolution of our company and combines Consulting-Portal's proven ITSM services with ITOptimizer, a SaaS BPM (Business Process Management) product, now…[ more ] 366 words, last edited in the morning of 3rd Dec 2012 This article is from Press Releases - ITIL and has been viewed 881 times. Tags: Navvia,Consulting-Portal,ITSM Products and Services | ||
