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Configuration Data (MIR)
Art 6 Expanding on the previous articles entitled "MIR the Key" where the Management Information Reporting was discussed , in this article we will discuss the service data and its importance as well as the Management Information (MI) reporting and its value where Configuration Management is concerned.  Truly central to…
4430 words, last edited in the morning of 17th Oct 2016
This article is from Service Transition - Change Management
Tags: Configuration Data,Service and Management Information Reporting,MIR
February 19-22, 2017 Las Vegas – Bellagio Hotel The world's #1 IT Service Management conference! Pink17's theme is Communicate. Connect. Change. The event will focus on how to successfully lead and manage people, processes and technology in today's ever changing IT and business landscapes. Some…
156 words, last edited in the afternoon of 14th Oct 2016
Tags: Pink17,International IT Service Management Conference & Exhibition
What are the operational challenges Brazilian IT Service Managers face?
Have you ever wanted to know how ITIL is running in other organisations? In other countries? In other cultures?  Brazilians have a good reputation worldwide for managing IT services, however we all know that nothing is perfect or always black and white. In this book, Daniel Ramalho has…
240 words, last edited in the evening of 10th Oct 2016
This article is from Publications - Overview
Tags: operational challenges,Brazilian,IT Service Managers
ITIL Foundation Course UK
Often referred to as 'must-have' or 'essential' in job adverts, the ITIL Foundation certificate can contribute to earning salaries of up to £60,000 and is currently a prerequisite of nearly 1,000 jobs in the UK alone. Pass the ITIL Foundation examination in just two days... (click here) With…
413 words, last edited in the afternoon of 6th Oct 2016
This article is from Qualifications - ITIL Jobs
Tags: ITIL Foundation,ITIL salary,ITIL jobs
Selling Information Security to the Board
The latest revision to one of ITGP's bestselling titles; Selling Information Security to the Board, is now available to download. Persuading the board to invest in information security measures requires sales skills. Many information security professionals are scientific and technical specialists; and yet they need to get the message across to people…
195 words, last edited in the afternoon of 4th Oct 2016
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 656 times.
Tags: Selling Information Security to the Board,Information Security
ISO20000 - how much does it cost ?
Starting any project can't go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How much does it cost?” Management is the first one who would like to know the answer, so you have to be…
1165 words, last edited in the morning of 6th Sep 2016
This article is from Press Releases - ISO/IEC 20000
Tags: ISO 20000,ISO 20000 implementation, ISO 9001,ISO 27001
The Future of ITIL according to samanage
For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually work in today's modern IT environment. The past several years have seen an…
246 words, last edited in the morning of 23th Aug 2016
This article is from Free Downloads - ITIL PDF
Tags: future of ITIL,retirement of ITIL
Getting the whole Organization in Shape
So whilst you or your organization is introducing ITIL best practice in an effort to 'get into shape' to become more efficient, effective and profitable you might just want to think about yourself and your employees.   As you embark on the Service Management journey…
462 words, last edited in the afternoon of 21th Nov 2014
This article is from ITIL News - Most Recent and has been viewed 15581 times.
Tags: get into shape,Service Management
Assess Your Companys IT Complexity
NB: This article has been archived, indicating it is either out of date or no longer relevant
This survey is designed for IT professionals with knowledge of their company's overall IT architecture and/or strategy. It has four sections, each with four to seven multiple-choice questions. For each section you complete, you will receive: Your company's IT complexity score on those topics Recommended best…
89 words, last edited in the morning of 16th Dec 2013
This article is from Archive - Archived Articles and has been viewed 13911 times.
Tags: ORACLE,Assess Your Companys IT Complexity
Capacity Management
Below are a series of questions that will assist with determining areas where Capacity Management may need to focus attention to improve its maturity. I would suggest that a marking scheme is established to so that it is possible to determine the following: …
1812 words, last edited in the afternoon of 29th Nov 2013
This article is from Service Design - Capacity Management and has been viewed 15638 times.
Tags: ITIL,Capacity Management,improve maturity marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on with the Practitioner icon checked.

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