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New ITIL® Practitioner translations
AXELOS is to make ITIL® Practitioner – the new certification of the world's most widely adopted service management framework – available in German, Japanese, French and Latin American Spanish as part of an ongoing international expansion. ITIL Practitioner is the most significant recent evolution in the ITIL® best practice…
338 words, last edited in the afternoon of 3rd Dec 2016
This article is from ITIL News - Most Recent
Tags: ITIL Practitioner,translations,German, Japanese,French,Latin American Spanish
PINK17
February 19-22, 2017 Las Vegas – Bellagio Hotel The world's #1 IT Service Management conference! Pink17's theme is Communicate. Connect. Change. The event will focus on how to successfully lead and manage people, processes and technology in today's ever changing IT and business landscapes. Some…
156 words, last edited in the afternoon of 14th Oct 2016
This article is from Events and Webinars - Forthcoming Events and has been viewed 348 times.
Tags: Pink17,International IT Service Management Conference & Exhibition
What are the operational challenges Brazilian IT Service Managers face?
Have you ever wanted to know how ITIL is running in other organisations? In other countries? In other cultures?  Brazilians have a good reputation worldwide for managing IT services, however we all know that nothing is perfect or always black and white. In this book, Daniel Ramalho has…
240 words, last edited in the evening of 10th Oct 2016
This article is from Publications - Overview and has been viewed 382 times.
Tags: operational challenges,Brazilian,IT Service Managers
Selling Information Security to the Board
The latest revision to one of ITGP's bestselling titles; Selling Information Security to the Board, is now available to download. Persuading the board to invest in information security measures requires sales skills. Many information security professionals are scientific and technical specialists; and yet they need to get the message across to people…
195 words, last edited in the afternoon of 4th Oct 2016
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 1250 times.
Tags: Selling Information Security to the Board,Information Security
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SIAM: Service Management Definition Document
To enable SIAM to be effective across internal and external suppliers the introduction of a Service Management Definition Document (SMDD) is recommended
1013 words, last edited in the morning of 12th Sep 2016
This article is from Management Tools - Advice and Guidance and has been viewed 543 times.
Tags: SIAM,Service Management Definition Document,SMDD,SIAM model,ITIL best practice,Operational Level Agreements,OLA
ISO20000 - how much does it cost ?
Starting any project can't go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How much does it cost?” Management is the first one who would like to know the answer, so you have to be…
1165 words, last edited in the morning of 6th Sep 2016
This article is from Press Releases - ISO/IEC 20000 and has been viewed 351 times.
Tags: ISO 20000,ISO 20000 implementation, ISO 9001,ISO 27001
The Future of ITIL according to samanage
For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually work in today's modern IT environment. The past several years have seen an…
246 words, last edited in the morning of 23th Aug 2016
This article is from Free Downloads - ITIL PDF and has been viewed 429 times.
Tags: future of ITIL,retirement of ITIL
Management Information Reporting (MIR)
In this second part of the article we will look at having reached the stage where we know that we are going to proceed with a service or change request (using the ITIL Change Management processes for Request For Change [RFC])
3506 words, last edited in the morning of 9th Dec 2014
This article is from Service Transition - Change Management and has been viewed 11089 times.
Tags: Management Information Reporting,MIR,Theory into Practice
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Getting the whole Organization in Shape
So whilst you or your organization is introducing ITIL best practice in an effort to 'get into shape' to become more efficient, effective and profitable you might just want to think about yourself and your employees.   As you embark on the Service Management journey…
462 words, last edited in the afternoon of 21th Nov 2014
This article is from ITIL News - Most Recent and has been viewed 15937 times.
Tags: get into shape,Service Management
Assess Your Companys IT Complexity
NB: This article has been archived, indicating it is either out of date or no longer relevant
This survey is designed for IT professionals with knowledge of their company's overall IT architecture and/or strategy. It has four sections, each with four to seven multiple-choice questions. For each section you complete, you will receive: Your company's IT complexity score on those topics Recommended best…
89 words, last edited in the morning of 16th Dec 2013
This article is from Archive - Archived Articles and has been viewed 14050 times.
Tags: ORACLE,Assess Your Companys IT Complexity
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