SIAM or Service Integration And Management is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in…

What is an Operating Model? The term Operating Model is frequently used but what is it? It is worthwhile understanding what is meant by the term, the following definition was taken (in parts) from Wikipedia; Operating model is both an abstract or visual representation (model) of how an organization…

How do you go about starting a career overseas exactly? The methods are truly endless, but we’re focusing on how ITIL can help specifically. Find out exactly how ITIL can open new opportunities to work abroad...

As an ITSM professional, have you ever stopped to think about the future of the ITSM industry and how it will affect you? While you remain focused on providing high-quality service to your end-users, the dynamics of the industry are always changing behind the scenes. The seemingly trivial things that…

By Nancy Van Elsacker Louisnord Information technology service management (ITSM) is a framework for delivering technology within a business, and, while often interchanged with the Information Technology Infrastructure Library (ITIL), the two are very different.  ITSM is obviously the organizational implementation of a management model used to design,…

Project management is one of the most important skills that a professional can have. Effective project management helps to ensure that all tasks within a certain project are completed within set timescales and are completed to or under budget. This helps to streamline processes within a business, while also helping…

Is it the smaller change that will bleed the organization ?

It may seem obvious, but...

It appears that some organizations are starting to realise that the SIAM model adopted some years ago when it was the fad, is not all it was cracked up to be.   Organizations saw SIAM as the opportunity to reduce costs and offload the responsibilities of…

Every business could benefit greatly from using technology in one way or another. A survey conducted by AT&T and the Small Business & Entrepreneurship Council, found that smartphones alone save business owners 1.24 Billion hours a year, while mobile technologies save small businesses more than USD 65 Billion a year.…