Since its founding in the 1980s, the IT Infrastructure Library (ITIL) has gained worldwide recognition for adapting to organizational standards by offering best practices for IT Service Delivery across organizations. ITIL takes a disciplined approach to IT Service Management (ITSM) and over the years has paved the way for dynamic collaboration with ITSM tools. ITIL helps create a holistic approach for IT professionals and organizations worldwide by creating shared value in today's service economy.
Is ITIL Relevant Today?
ITIL courses aim on making companies and individuals understand ITIL best practices and ultimately achieve the required ITIL certification for which they are preparing. Higher level advanced courses take a deeper and more advanced approach to ITIL best practices and help applicants prepare for the most demanding roles in IT organizations. Yes, I know now you are facing a major question: how much does ITIL Certification cost?
Does ITIL Remain the 1st Choice for Service Desk Support Employees?
The question that crosses the minds of many people is the relevance of ITIL in 2022 and whether ITIL certificate are in demand or not. ITIL is here with us from about 4 decades, and after a long time such problems are bound to arise. However, the simple and straightforward answer to this question is definitely yes!! In fact, ITIL recently updated its course with the introduction of the latest ITIL 4 certificate version, making ITIL even more relevant today. However, in order to answer this question in detail, it is imperative to go deeper and understand how the ITIL framework focuses on moving organizations from optimization-driven to customer-driven. What we see today is a shift in power from the company to the customer.
Before ITIL was released (v3, 2011), many rejected ITIL as a relic of various ages. The introduction of ITIL v3 in 2011 established ITIL as the fundamental foundation that provides stability and value in developing the business. With the ITIL 4 update in 2019, the basic concepts of ITIL are further refined. This update marks a big leap in the ITSM world. The update places great value on flexibility, flexibility and innovation in ITSM, underscoring the continued importance of ITIL in Industry of modern era and proving that it will not be an artifact of the future.
Rapid adoption of cloud-based technologies, DevOps, etc. can challenge the seemingly rigid ITIL architectural methods of the past, but ITIL's core values remain valid and important in enabling businesses and organizations to transform. According to AXELOS, the owner of the ITIL framework, updates will be sequentially adapted to a flexible and dynamic technology architecture. To keep up with the times, the ITIL framework has evolved with a paradigm shift from waterfall to flexible.
To better understand ITSM's continued growth and relevance, let's dive into the emerging ITIL trends of 2022:
Top 5 emerging ITIL trends for 2022
1. Improved Stakeholder Travel:
With the recent development of ITIL, customers and end users have become an integral part of the value creation process. Interaction and engagement between service providers and stakeholders with an emphasis on customer experience is crucial to a company's success in today's competitive environment. Around this journey, ITIL 4 was created with the basic concept of "Value created together". The ITIL 4 rating is considered the best practice in 2022, with a focus on user experience.
2. Rediscover ITSM with the introduction of AI:
Machine learning & AI are no longer just loud words. You will gradually find your way into the ITIL landscape. The ITIL 4 Foundation concept and certification emphasizes the principle of “optimization and automation” and focuses on human intervention that adds value, rather than being waste. In the near future, IT companies will leverage more automation to improve ongoing ITIL incident processes. Organizations will rely heavily on ITIL practices to use AI for more than routine tasks. It is used to process large amounts of complex data to find future models and avoid future incidents.
3. Security enhancement:
Security will remain high in 2022 and beyond. Information security has been highlighted as a concern in business and now with the global spread of COVID-19 leading to the increased use of tracking apps, this has raised concerns about confidentiality and privacy. These challenges are driving companies to improve digital security and data security for their operations. Today, information security remains a top priority in ITIL 4 practice, where all services are handled according to global IT and business security.
4. Higher employee satisfaction:
The latest ITIL 4 practices offer a variety of research-based business success strategies focused on employee satisfaction tools. From decentralized change management to employee skills upgrading, ITIL 4 focuses on team strengths. Today, more than ever, companies around the world are facing the challenges they face in adapting to the "new normal". Workplace flexibility, remote work options, and the introduction of cloud services are just some of the challenges companies have to face with efficient IT-based services.
5. Business service management at the forefront of business development:
In 2022, inter-departmental collaboration will continue by breaking down silos and focusing on further development of Enterprise Service Management (ESM). ITSM best practices will continue to be built into business functions both inside and outside IT, such as HR. The idea of a complete user experience in the IT and non-IT business functions within the enterprise would represent an ideal scenario for the perception of added value.
Final Word - ITIL Incident Management
In this ever-evolving digital era, the world is spoiled for choice and the wide variety of certifications available in the IT industry. However, ITIL certification tops the list of mandatory IT certifications every year, and for good reason. Companies that consistently implement ITIL practices, from middle management to top management, will benefit significantly in 2022. There is great potential for optimization in IT and the latest ITIL trends are increasingly paving the way for greater work efficiency and cost reductions.
ITIL 3 Foundation level credentials remain valid, but all ITIL 4 certification levels now exist. Applicants are encouraged to upgrade to ITIL 4 certification, and all mid-level applicants who are still pursuing ITIL 3 certification can transfer ITIL 3 credits to upgrade to ITIL 4 certification.
The ITIL certification has a series of qualifications covering areas of the ITIL service life cycle. Applicants seeking an ITIL certificate must complete training and pass an examination before receiving the certificate
This basic certification is the entry point and mandatory requirement for the next level of ITIL certificate, such as an ITIL Practitioner. This is followed by ITIL Intermediate (Service Lifecycle and Service Opportunity categories), then ITIL Expert and finally ITIL Master Certificate. Each certification has its own requirements in terms of credentials, experience, etc. and specific guidelines for certification exams.
The first step in starting your ITIL journey is obtaining the ITIL 4 Foundation Certification and if you want to know how to obtain ITIL Certification? Then Vinsys offers a fully developed portfolio of AXELOS accredited official courses like ITIL 4 Foundation, ITIL Intermediate, ITIL Expert and ITIL Master.
Vinsys a global leader in digital talent transformation, is one of the official training providers in the world and one of the top training providers with the highest success rate for its ITIL certification training. We are strictly adhere to guidelines and curriculum exactly as recommended by AXELOS and our trainers are among the best in the world