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The Service Measurement process has very close and obvious links to the Service Reporting process. Base lining is vital in ensuring that the reports produced are meaningful to those who receive and that they provide value. Without a base line there is no solid foundation upon…
355 words, last edited in the afternoon of 10th May 2010
This article is from Continual Service Improvement - Service Measurement and has been viewed 30832 times.
Tags: Service Measurement,ITIL perspective,Service Reporting,Base lining,monitoring and measuring