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Demand Management from an ITIL perspective
Demand Management plays a key role in Service Management.  It aligns supply with demand and tries to forecast the 'sale' of products as closely as possible.   Service Operation is impossible if there is no demand for products or services as there will be nothing to…
324 words, last edited in the afternoon of 10th May 2010
This article is from Service Strategy - Demand Management and has been viewed 53687 times.
Tags: Demand Management,Service Management,Service Operation,Patterns of Business Activity,PBA,Service Packages,Service Level Package,Core Service Package,Line of Service,Core Services

Keeping up-to-date with ITIL...

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