Does the quality of IT service management influence the value an organization aspires to deliver or gather?
How can an organization adopt an impeccable management routine of its IT-enabled services?
Focused on continual improvement and outcomes, ITSM is a can't do without in any modern-day organization.
Facilitated by IT service providers using a combination of processes and practices, IT service management is one of the finest means to obtain value. But how can this be achieved in a complex IT environment that poses numerous hurdles?
The answer?
ITIL framework. ITIL or IT Infrastructure Library is undoubtedly the most sustainable approach to manage IT services. A collection of the best IT practices streamlined over the years to fit modern IT ecosystems, the ITIL framework is now an undisputed champion in IT service management.
This guide is an in-depth analysis of the ITIL framework, its history, different versions, applications, and certifications. It also discusses the industry trends that pertain to the framework, along with the salaries, and different roles you can land with ITIL certifications.
Click here to view the guide on the Grey Campus web site.
GreyCampus is a leading provider of career training programs in technology and business areas such as Data Science, Full Stack Development, Cyber Security, Project Management, and Quality Management. It empowers professionals all around the globe by helping them acquire relevant skills and certifications. Based in Dallas, Texas, and Hyderabad, India, GreyCampus has enabled more than 150,000 professionals to achieve their career goals.