Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ITIL Service Design Book

ITIL Service Design BookThe ITIL v3 (ITIL version 3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Service design objectives and elements

  • Selecting the Service Design model

  • Cost models

  • Benefit/risk analysis

  • Implementing service design

  • Measurement and control

334 pages
215 x 280mm
30 May 2007

Remember, purchase your book through and we will donate 10% of the proceeds to the charity you choose from our list of three (click here for more information).
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.

Characters remaining:

Click the REVIEW button below to preview your comments.

Tags; ITIL v3,ITIL version 3,service design book
This article has been viewed 6041 times.
NB: This page is © Copyright and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
iolo technologies