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ITIL Service Transition Book
ITIL Service Transition Book from ITIL news2nd impression
Author: Office of Government Commerce (OGC)
Publisher: TSO (The Stationery Office)
 
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.
 
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
  • Managing organisational and cultural change
  • Knowledge management
  • Service Knowledge Management system
  • Methods, practices and tools
  • Measurement and control
  • Companion best practices
Extent
261 pages
ISBN
9780113310487
Size
215 x 280mm
Price
£85.00
Binding
Paperback
Published
30 May 2007
 
Remember, purchase your book through ITILnews.com and we will donate 10% of the proceeds to the charity you choose from our list of three (click here for more information).
 
 
 
 
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Tags; ITIL v3,Service Transition Book
 
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