[
]
ITIL RSS Feed ADDTHIS
 
ITIL Options
NEWSLETTER:
Keep up-to-date with ITIL news. Low volume to-the-point bulletins.

MAIN MENU:
ITIL JOBS
SEARCH ITILnews.com:
ITIL IN PRACTICE:
ITIL IN PRACTICE
We have categorized any articles which identify working with ITIL in practice - click the stamp above or the link below to view them.
ITIL in Practice
BE NOTIFIED:


Let this independent service notify you when this page changes. It's private and powered by
ChangeDetection
 
ITIL 2011 Books ITIL v4
ITIL Planning to Implement Service Management
ITIL Planning to Implement Service ManagementHandbook from the Official Publisher of ITIL
 
Author: Office of Government Commerce (OGC)
Publisher: TSO (The Stationery Office)

This handbook provides advice and guidance to organisations considering implementing service management.
 
Key features:
  • A six-step process to planning service management implementation
  • Relationships, roles, organisation and structure
  • Enablers and blockers to successful service management.
 
Extent
N/A
ISBN
9780113311095
Size
216 x 216mm
Price
£75.00
Binding
Paperback
Published
28 Oct 2010
 
Remember, purchase your book through ITILnews.com and we will donate 10% of the proceeds to the charity you choose from our list of three (click here for more information).
 
 
Purpose
 
The aim of this publication is to give the reader guidance on using recommended practices when planning and implementing IT service management processes and IT services. This publication follows on from the core set, which provides guidance on the alignment and integration of IT services with business needs. It enables the reader to assess the requirements when planning and implementing service management within an organization, and documents industry best practice for their use. Although this publication can be read in isolation, it is recommended that it be used in conjunction with the other ITIL publications, particularly the five ITIL core publications described previously in section 1.1. The guidance in the ITIL publications is applicable generically. It is neither bureaucratic nor unwieldy if utilized sensibly and in full recognition of the business needs of the organization. This publication provides invaluable information on the types of organization, culture and approach necessary for creating the required environment for the successful planning and implementation of service management initiatives.
 
Audience
 
This publication is relevant to anyone involved in the planning and/or implementation of service management activities within an organization. It will be relevant for IT managers, team leaders, planners, project managers, implementers and practitioners at all levels. The five ITIL core publications need to be read to fully appreciate and understand the overall lifecycle of services and the planning and implementation of IT service management. Business managers may find this publication helpful in understanding and establishing best practice IT services and support. Managers from supplier organizations will also find this publication relevant when setting up agreements for the delivery and support of services.
 
 
 
You may also be interested in this article: ITIL Foundation Handbook 2012
 
Be the first to leave a comment about the above article...
Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.


Characters remaining:

Click the REVIEW button below to preview your comments.


 
 
Tags; ITIL,Planning to Implement Service Management,Hard Copy
 
This article has been viewed 3014 times.
 
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.