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ITIL 2011 Books ITIL v4
ITIL Continual Service Improvement Book
ITIL Continual Service Improvement Book from ITIL news2nd impression
Author: Office of Government Commerce (OGC)
Publisher: TSO (The Stationery Office)
 
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
 
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
  • Business and technology drivers for improvement
  • Justification
  • Business, financial and organisational improvements
  • Methods, practices and tools
  • Measurement and control
  • Companion best practices
Extent
221 pages
ISBN
9780113310494
Size
215 x 280mm
Price
£85.00
Binding
Paperback
Published
30 May 2007
 
Remember, purchase your book through ITILnews.com and we will donate 10% of the proceeds to the charity you choose from our list of three (click here for more information).
 
 
 
 
You may also be interested in this article: ITIL Foundation Handbook 2012
 
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Tags; ITIL v3,Continual Service Improvement Book
 
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