Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ITIL in Practice from
SIAM or Service Integration And Management
It appears that some organizations are starting to realise that the SIAM model adopted some years ago when it was the fad, is not all it was cracked up to be.
Organizations saw SIAM as the opportunity to reduce costs and offload the responsibilities of running a service(s) which in most cases included transfer of:
  • Staff including their management, support, and payment
  • Physical hardware including management, maintenance and support
  • Software including management, maintenance, support and license agreements
  • Data Centres and infrastructure including their management, maintenance and support
  • Security both physical and cyber
  • Novation of existing contracts
The outsourcer takes responsibility of delivering the services. All new or enhanced services are more often than not are delivered by the outsourcer. The outsourcer is driven to make or increase profits and drive up the share price. Over time the organisation begins to realise that it has limited control over the IT services and its associated costs.
Organizations, especially those in the public sector who are currently under extraordinary cost pressures, are beginning to realise that bringing the outsourced services back in house is potentially more cost effective and allows them to take greater control of their destiny.
Short-term costs may involve employing short-term experienced contractors to assist with the planning, transition and transformation activities, including the definition of the Target Operating Model (TOM). The TOM is extremely important and should ideally be defined before the organization begins insourcing services and apologies for stating the obvious but utilize ITIL best practices.

ITILnews would love to read your experiences in this area and if you are happy we would like to share with the ITILnews community...? Leave your thoughts below...


2017-03-13 by "richard.wolstenholme"

An interesting article and with IR35, the public sector and Contractors in the same sentence there may be a big gap when trying to bring IT Services back in house, especially if there is a skills gap.

It will also be interesting to see the uptake on the new SIAM Foundation course which has recently been launched.
There is 1 comment awaiting user validation. There is 1 comment awaiting publication.

Please submit any comments you have about this article.

Your feedback will help add value to the content for other visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.

Click the REVIEW button below to preview your comments.

Tags; SIAM,Service Integration And Management
This article has been viewed 7897 times.
NB: This page is © Copyright and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...