ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 Suggested Release and Deployment KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise. Number of software defects in production Number of bugs or software…

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166 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Release & Deployment Management and has been viewed 27424 times.

Tags: ITIL v3,Release and Deployment KPI,Service Management,Release & Deployment

ITIL v3 Suggested Change Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize. % of outage due to changes (planned unavailability) …

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784 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Change Management and has been viewed 76968 times.

Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators

ITIL Book Shop Introduction

ITILnews.com are happy to be able to offer a wide range of ITIL books to buy online at the best price possible and we are adding to the titles available all the time. You can browse the ITIL book section of ITILnews.com and add your book selections to…

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294 words, last edited in the morning of 6th Sep 2010

This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 20772 times.

Tags: ITIL Book Shop,ITIL books,buy online,price,best price

ITIL v3 Service Design Book

The ITIL v3 (ITIL version 3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design…

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303 words, last edited in the morning of 5th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12715 times.

Tags: ITIL v3,ITIL version 3,service design book

ITIL v3 Service Strategy Book

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will…

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304 words, last edited in the morning of 5th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 11660 times.

Tags: ITIL v3,Service Strategy

ITIL v3 - Horses but NO Courses - ITIL v3 Complementary Qualifications

The ITIL v3 Qualification Scheme provides the flexibility to recognize 'complementary qualifications' and the British Computer Society (BCS) has released three courses that fall into this category. The courses are entitled Specialist Qualifications and have been award 1.5 credits towards the IT Expert certificate. The…

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441 words, last edited in the afternoon of 3rd Sep 2010

This article is from Qualifications - Qualifications Overview and has been viewed 10472 times.

Tags: ITIL v3,ITIL v3 Qualification Scheme,British Computer Society,Service Desk and Incident Management,Change Management,Service Level Management,Accredited Training Organizations

ITIL v3 Complementary Qualifications endorsed by ITIL v3 Qualification Scheme

January 2011: A new ITIL Complementary Qualification endorsed by the ITIL v3 Qualification Scheme has been added to the other five Complementary qualifications. The new qualification is entitled: Configuration Management Database (1.5 credits) The other five Complementary qualifications are: …

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244 words, last edited in the evening of 27th Aug 2010

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 9395 times.

Tags: ITIL v3,Complementary Qualifications,ITIL v3 Qualification Scheme

ITIL v2 Certification credits for ITIL v3 Qualification Scheme

ITIL v2 Practitioner modules The following ITIL v2 Practitioner module qualifications can be used with regards the ITIL v3 Qualification Scheme. It should be noted that a maximum of 12 v2 credits can be used towards the ITIL Expert Level via the Practitioner Bridge Route.…

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303 words, last edited in the afternoon of 27th Aug 2010

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 15710 times.

Tags: ITIL v2,Certification credits,ITIL v3 Qualification Scheme

ITIL Business Strategy - Four Trends driving the Data Center of the Future

How do you transform your data center from its current stove-pipe approach to the technology and process of the much heralded next generation data center? When I sift through the list of great and visionary qualities that many believe will define the data center of the future, I…

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1182 words, last edited in the morning of 24th Aug 2010

This article is from What is ITIL? - Business Strategy and has been viewed 15495 times.

Tags: ITIL,Information Technology Infrastructure Library,Business Strategy,Data Center,ITIL Framework,Dave Hart,Presidio

ITIL Software Scheme - OGC Strong Recommendation to Vendors

The Office of Government Commerce (OGC) strongly recommend that software tool vendors speak to aLicensed Software Assessor before embarking on an assessment to ensure the mandatory assessment criteria are understood and can be met. The OGC announcement continues: Following the publication of…

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278 words, last edited in the afternoon of 23th Aug 2010

This article is from Management Tools - Advice and Guidance and has been viewed 11680 times.

Tags: ITIL Software Scheme,OGC,Licensed Software Assessor,Mandatory Assessment Criteria

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