Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
Home Page
ITIL Service Strategy Book
ITIL v3 Service Strategy Book from ITIL newsA view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Service Management strategy and value planning

  • Linking IT Service Strategy to business needs

  • Planning and implementing service strategy.

Extent
264 pages
ISBN
9780113310456 
Size
215 x 280mm
Price
£85.00
Binding
Paperback
Published
30 May 2007

Remember, purchase your book through ITILnews.com and we will donate 10% of the proceeds to the charity you choose from our list of three (click here for more information).
 
ADD TO BASKET
 
 
 
 
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.


Click the REVIEW button below to preview your comments.

 
Tags; ITIL v3,Service Strategy
 
This article has been viewed 13631 times.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...