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ITIL v3 Complementary Qualifications
The ITIL v3 Qualification Scheme provides the flexibility to recognize 'complementary qualifications' and the British Computer Society (BCS) has released three courses that fall into this category. The courses are entitled Specialist qualifications and have been award 1.5 credits towards the IT Expert certificate.
 
The courses are:
 
Service Desk and Incident Management: provides an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving a service desk and the management of incidents. Click here for the syllabus (PDF).
 
Change Management: provides an understanding of the principles of, and practical experience, of using industry best practice involved in the prioritizing and assessing of changes, authorizing changes, managing the building, testing and implementation of changes, reviewing changes and the planning and implementation of the change process. Click here for the syllabus (PDF).
 
Service Level Management: provides an understanding of the principles of, and practical experience, of using industry best practice involved in the compilation of a Service Catalogue, identification of service level requirements, construction of Service Level Agreements following negotiation with the customers, reviewing of service performance and implementing and managing service improvement plans or programs. Click here for the syllabus (PDF).
 
Each of the courses is accompanied by a multiple choice examination. Candidates are required to answer twenty-five questions based on a scenario. To pass the examination candidates must answer sixteen questions (64%) correctly.
 
With the demise of the ITIL v2 Practitioner courses the 'Specialist Qualifications' seem to have been launched to fill the gap in the ITIL v3 Qualification Scheme. Each course focuses on a single IT Service Management job role and covers industry 'good practice' from ITIL®, COBIT®, ISO/IEC 20000 and SFIA (Skills Framework in an Information Age).
 
A further three courses are to be launched later this year, which are:
  • Business Relationship Management
  • Problem Management
  • Supplier Management
ITILnews TIP: Before you go rushing off to book your course you may want to wait a while as the British Computer Society (BCS) have no Accredited Training Organizations (ATO) to deliver the courses currently. Another concern is that no costs have been published for the courses and the examinations. We believe at ITILnews that once the teething problems have been addressed the courses should provide considerable ITIL 'Operational' value to an organization and the candidate themselves.
 
As always we welcome your comments here at ITILnews.
 
 
 
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Tags; ITIL v3,ITIL v3 Qualification Scheme,British Computer Society,Service Desk and Incident Management,Change Management,Service Level Management,Accredited Training Organizations
 
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