At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise.
Number of software defects in production
Number of bugs or software defects of applications (versions) that are in production.
% of successful software upgrades
Percentage of successful software upgrades (excludes full installations).
Number of untested releases
Number of untested releases i.e. not tested and signed-off.
Number of urgent releases
Number of urgent releases.
Average costs of release
Average costs of release. Costs are most likely based on man-hours spent.
We have sourced the above from http://kpilibrary.com. If you have any further KPIs then please feel free to share them with us...