As a recent subscriber to ITIL News, I read a well constructed article on the website regarding Service Reporting. It started by referring to the commonly used phrase of 'aligning IT with the business', and then talked about how IT Managers' business counterparts don't quite understand how IT spending creates…
725 words, last edited in the morning of 13th Sep 2010
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Tags: ITIL,Aligning IT with Business,Service Reporting