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ITIL Aligning IT with Business by Delivering More for Less
As a recent subscriber to ITIL News, I read a well constructed article on the website regarding Service Reporting. It started by referring to the commonly used phrase of 'aligning IT with the business', and then talked about how IT Managers' business counterparts don't quite understand how IT spending creates…
725 words, last edited in the morning of 13th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 15211 times.
Tags: ITIL,Aligning IT with Business,Service Reporting
NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService   The Navy, Army and Air Force Institutes (NAAFI) has selected Hornbill's Supportworks ITSM Foundations service desk software for its new centralised service desk, supporting thousands of staff…
803 words, last edited in the morning of 13th Sep 2010
This article is from Press Releases - ITIL and has been viewed 15279 times.
Tags: ITIL,Fast Track ITIL,NAAFI,service desk software
KPIs for ITIL v3 Release and Deployment
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise.   Number of software defects in production Number of bugs or software…
166 words, last edited in the morning of 6th Sep 2010
This article is from Service Transition - Release & Deployment Management and has been viewed 30724 times.
Tags: ITIL v3,Release and Deployment KPI,Service Management,Release & Deployment
KPIs for ITIL v3 Change Management
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize.   % of outage due to changes (planned unavailability) …
784 words, last edited in the morning of 6th Sep 2010
This article is from Service Transition - Change Management and has been viewed 81736 times.
Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators
ITIL Core Books
ITILnews.com are happy to be able to offer a wide range of ITIL books to buy online at the best price possible and we are adding to the titles available all the time.   You can browse the ITIL book section of ITILnews.com and add your book selections to…
294 words, last edited in the morning of 6th Sep 2010
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 23687 times.
Tags: ITIL Book Shop,ITIL books,buy online,price,best price
ITIL Service Design Book
The ITIL v3 (ITIL version 3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design…
303 words, last edited in the morning of 5th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 14633 times.
Tags: ITIL v3,ITIL version 3,service design book
ITIL Service Strategy Book
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will…
304 words, last edited in the morning of 5th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 13640 times.
Tags: ITIL v3,Service Strategy
ITIL v3 Complementary Qualifications
The ITIL v3 Qualification Scheme provides the flexibility to recognize 'complementary qualifications' and the British Computer Society (BCS) has released three courses that fall into this category. The courses are entitled Specialist Qualifications and have been award 1.5 credits towards the IT Expert certificate.   The…
441 words, last edited in the afternoon of 3rd Sep 2010
This article is from Qualifications - Qualifications Overview and has been viewed 11916 times.
Tags: ITIL v3,ITIL v3 Qualification Scheme,British Computer Society,Service Desk and Incident Management,Change Management,Service Level Management,Accredited Training Organizations
ITIL v3 Qualification Scheme
January 2011: A new ITIL Complementary Qualification endorsed by the ITIL v3 Qualification Scheme has been added to the other five Complementary qualifications.   The new qualification is entitled: Configuration Management Database (1.5 credits) The other five Complementary qualifications are: …
244 words, last edited in the evening of 27th Aug 2010
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 10673 times.
Tags: ITIL v3,Complementary Qualifications,ITIL v3 Qualification Scheme
ITIL v2 Practitioner modules   The following ITIL v2 Practitioner module qualifications can be used with regards the ITIL v3 Qualification Scheme. It should be noted that a maximum of 12 v2 credits can be used towards the ITIL Expert Level via the Practitioner Bridge Route.…
303 words, last edited in the afternoon of 27th Aug 2010
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 18478 times.
Tags: ITIL v2,Certification credits,ITIL v3 Qualification Scheme
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Keep up-to-date with ITIL news. Low volume to-the-point bulletins...