This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA.

A six-step process to planning service management implementation. Relationships, roles, organisation and structure. Enablers and blockers to successful service management.

Basingstoke 1st November 2010: 365 iT plc announces the acquisition of Fox IT Ltd, the global independent service management & governance specialist which is a premier provider of consultancy and education solutions in the field of IT Service Management (ITSM). Terms were not disclosed.   With over 120…

Injazat Data Systems, an information technology and business process managed services provider in the UAE, has been awarded certifications for meeting the stringent requirements of the international ISO/IEC 20000:2005 IT Service Management and ISO 27001:2005 Information Security Management System standards.

AsiaPac - Managed Print Services are at the heart of Ricoh's Managed Document Services. Ricoh is focusing on its customers' end-users and incorporating change management by providing support and engaging employees in the process. The end-result is long-term improvements in document processing and business efficiency. …

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL).   Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out…

Fujitsu have won a three year contract with Verve Energy, an electricity generation company in Western Australia, to implement a series of ITIL processes and provide an IT Service Desk.   The ITIL processes include Incident management, Problem management and Change management. The Service Desk will…

Frankfurt, Germany, October 2010 (German version)   With its new product, ISO 20000 Gap Analysis, procise gmbh (www.procise.com ) is now meeting the wishes and specifications of its customers.   In the course of the continually increasing significance of stabile and efficient IT…

The itSMF Professional Development Days (Canada) will be going on the road again this year (2010) and we would like to invite you to join us at one of four venues across the country. This year's theme is "Taking Care of Business". This series of one-day events…

Frankfurt, October 2010 (English version)   Die Frankfurter procise gmbh bietet Unternehmen mit eigenem IT Service Management jetzt eine Gap-Analyse nach IS0 20000 an. Damit baut der Managementberatungs- und Technologiedienstleister sein Portfolio, das in den Bereichen Strategieberatung, Prozess-Design und Geschäftsprozessoptimierung für internationale Kunden liegt, weiter aus. …