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Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook
Service Offerings and Agreements - ITIL V3 Intermediate Capability HandbookPocketbook from the Official Publisher of ITIL
Author: itSMF UK
Publisher: TSO (The Stationery Office)
This guide provides a quick reference to the processes covered by the ITIL v3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Key features:
  • Authored and quality assured by itSMF UK
  • A quick-reference guide and a practical resource
  • Part of a four-book series covering the Intermediate Capability syllabus
100 pages
140 x 108mm
Binding Paperback Published
8 Nov 2010
Remember, purchase your book through and we will donate 10% of the proceeds to the charity you choose from our list of three (click here for more information).
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Tags; Service Offerings and Agreements,ITIL V3,Intermediate Capability Handbook
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