Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL).

 

Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out updates once-a-month or so.

 

 

1. NASA - In our opinion the ultimate endorsement ITIL could receive here on planet earth...

Using the ITIL v3 framework to champion positive changes in how NASA conducts IT business - view full article online

 

 

 

2. Find out which are the most difficult ITIL examinations to pass...

The average pass rates for the ITIL v3 Examinations have been identified. The information covers the period from January to May 2010 - view full article online

 

 

 

3. ITIL Change Management - Review our Change Request Evaluation Checklist to ensure you are covering all bases...

Whilst viewing some blogs we spotted a great checklist to assist individuals and Change Advisory Boards (CABs) when evaluating Change Requests - view full article online

 

 

 

4. Assist a student with his MSc Project Thesis - Information Security for Small Medium Enterprises...

Information Security for SMEs - Your Assistance Required - view full article online

 

 

 

The itSMF Professional Development Days (Canada) will be going on the road again this year and we would like to invite you to join us at one of four venues across the country during October 2010. Click here for more information.

 

 

*** ITIL BOOK SHOP ***

ITILnews.com is launching an ITIL book store and providing customers with the opportunity to donate some of our commission to one of three charities. Click here to visit the book shop, find out more, and to vote for your charity

Send us your ITIL experiences...

If you would like to contribute an article, press release or case study, either as an individual or from you organization, then please send it through to us for review and possible posting on the ITILnews.com web site. To do so, you can simply reply to this e-mail or visit the contact page on the web site.