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ITIL raincheck
Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations.   Research into ITIL   Gartner's research identified that ITIL assists to reduce costs, to find out…
317 words, last edited in the morning of 11th Nov 2011
This article is from What is ITIL? - Business Strategy and has been viewed 6920 times.
Tags: ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail
ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway.   The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the…
186 words, last edited in the afternoon of 18th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 5544 times.
Tags: ISO/IEC 20000,intellectual property,Service Management System
Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 10052 times.
Tags: ITIL,cost of implementation
ITIL Awareness in the Organization
The introduction of ITIL into an organization often begins like a pebble dropped into a pool, small to begin with but then ripples out across the various teams, departments and in some cases divisions and countries.   Not everyone will be provided with ITIL training or…
165 words, last edited in the afternoon of 7th Jun 2011
This article is from What is ITIL? - Business Strategy and has been viewed 6381 times.
Tags: ITIL Awareness,ITIL training, ITIL education,ITIL Glossary of Terms and Acronyms,Continual Service Improvement,ITIL v3
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Service Lifecycle ITIL Service Architect
The beauty of ITIL v3 is that it covers the Service Lifecycle comprising of the Strategy, Design, Transition, and Operation through to the Continual Service Improvement - all of which is documented in the ITIL core publications.   Having had the opportunity to engage with numerous multi-national organizations…
500 words, last edited in the morning of 29th Nov 2010
This article is from What is ITIL? - Business Strategy and has been viewed 23236 times.
Tags: ITIL,ITIL v3,IIL Service Architect
London Metropolitan Police Service implement ITIL v3
UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010.   The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information…
207 words, last edited in the morning of 24th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 6048 times.
Tags: ITIL v3,London Metropolitan Police Service,The Directorate of Information
The ITIL Lifecycle Process Model
The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play.   To view the ITIL Lifecycle Process Model click here (opens in a new window).  
59 words, last edited in the morning of 20th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 10196 times.
Tags: ITIL Lifecycle Process Model,ITIL Core publications
Assistance with selling ITIL to the Board
If you are sitting scratching your head trying to pull together a proposal to support the introduction of ITIL into your organization then help is at hand. The Office of Government Commerce (OGC) the owners of ITIL have published a white paper that is entitled the 'Executive Briefing…
98 words, last edited in the morning of 14th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 13880 times.
Tags: selling ITIL,The Office of Government Commerce,OGC,Executive Briefing Benefits of ITIL
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ITIL Aligning IT with Business by Delivering More for Less
As a recent subscriber to ITIL News, I read a well constructed article on the website regarding Service Reporting. It started by referring to the commonly used phrase of 'aligning IT with the business', and then talked about how IT Managers' business counterparts don't quite understand how IT spending creates…
725 words, last edited in the morning of 13th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 7472 times.
Tags: ITIL,Aligning IT with Business,Service Reporting
PRESIDIO - ITIL - Four Trends driving the Data Cen
How do you transform your data center from its current stove-pipe approach to the technology and process of the much heralded next generation data center?   When I sift through the list of great and visionary qualities that many believe will define the data center of the future, I…
1182 words, last edited in the morning of 24th Aug 2010
This article is from What is ITIL? - Business Strategy and has been viewed 8364 times.
Tags: ITIL,Information Technology Infrastructure Library,Business Strategy,Data Center,ITIL Framework,Dave Hart,Presidio
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