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ITIL Awareness in the Organization
The introduction of ITIL into an organization often begins like a pebble dropped into a pool, small to begin with but then ripples out across the various teams, departments and in some cases divisions and countries.
 
Not everyone will be provided with ITIL training or ITIL education from day one. Although through the day to day operations, certain ITIL words and phrases will be mentioned in conversations, meetings and documentation.
 
To assist with everyone's understanding it is worthwhile uploading onto or linking via the organizations intranet, the official ITIL Glossary of Terms and Acronyms, which are currently provided free.
 
Raise the awareness of the repositories by including reference to them in any newsletters, updates or emails sent out as part of the overall 'communications plan'.
 
Currently the ITIL Glossary of Terms and Acronyms are being updated as part of the Continual Service Improvement initiative for ITIL v3.
 
 
 
 
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Tags; ITIL Awareness,ITIL training, ITIL education,ITIL Glossary of Terms and Acronyms,Continual Service Improvement,ITIL v3
 
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