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SIAM or Service Integration And Management
It appears that some organizations are starting to realise that the SIAM model adopted some years ago when it was the fad, is not all it was cracked up to be.   Organizations saw SIAM as the opportunity to reduce costs and offload the responsibilities of…
332 words, last edited in the afternoon of 16th Feb 2017
This article is from ITIL News - Most Recent and has been viewed 285 times.
Tags: SIAM,Service Integration And Management
SIAM: Service Management Definition Document
To enable SIAM to be effective across internal and external suppliers the introduction of a Service Management Definition Document (SMDD) is recommended
1013 words, last edited in the morning of 12th Sep 2016
This article is from Management Tools - Advice and Guidance and has been viewed 1129 times.
Tags: SIAM,Service Management Definition Document,SMDD,SIAM model,ITIL best practice,Operational Level Agreements,OLA
Management Information Reporting (MIR)
In this second part of the article we will look at having reached the stage where we know that we are going to proceed with a service or change request (using the ITIL Change Management processes for Request For Change [RFC])
3271 words, last edited in the morning of 9th Dec 2014
This article is from Service Transition - Change Management and has been viewed 11778 times.
Tags: Management Information Reporting,MIR,Theory into Practice
Establishing ITIL Major Incident process
Define   1. Review Service Level Agreement(s) and Service Catalogue(s) - Working with the Business Relationship Manager and Business representatives determine the mission critical services and components. In addition consider the implications of security breaches and also software virus attacks.   2. Identify IT Service Continuity…
1375 words, last edited in the morning of 5th Mar 2013
This article is from Service Operation - Incident Management and has been viewed 33562 times.
Tags: ITIL,Major Incident,significant disruption
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iET Solutions
The attached case study from iET Solutions discusses how SBB, Switzerland's largest travel and transport company, is benefiting from implementing ITSM, including improved management of multiple outsourced service providers. Download PDF: Swiss Railway SBB iET ITSM the missing link between IT service providers and SBB Informatik (420kb PDF) …
55 words, last edited in the afternoon of 1st Oct 2012
This article is from ITIL News - Previously and has been viewed 5805 times.
Tags: Swiss Railway,iET,ITSM,missing link,IT service providers,Informatik
ITIL Change Advisory Board - Is it killing your Business?
ITIL Change Management clearly states that all Requests for Change (RFCs) must be approved and authorized in advance of implementation. The speed and effectiveness of the approval and authorization element of the Change Management process can provide the difference between the organization being responsive to market forces, competitive…
657 words, last edited in the afternoon of 7th Mar 2012
This article is from ITIL News - Previously and has been viewed 37689 times.
Tags: ITIL,Change Advisory Board,
ITIL raincheck
Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations.   Research into ITIL   Gartner's research identified that ITIL assists to reduce costs, to find out…
317 words, last edited in the morning of 11th Nov 2011
This article is from What is ITIL? - Business Strategy and has been viewed 6825 times.
Tags: ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail
Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 9911 times.
Tags: ITIL,cost of implementation
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ITIL job market analysis
The current global economic climate remains tense with many organizations and individuals reluctant to invest or spend. The knock-on effect is that the job markets are somewhat subdued.   It has been brought to our attention that in the United Kingdom some analysis has been undertaken…
224 words, last edited in the afternoon of 26th Jul 2011
This article is from Qualifications - ITIL Jobs and has been viewed 5878 times.
Tags: ITIL Job Analysis,ITIL jobs,ITIL jobs market,United Kingdom
ITILnews.com has recently launched it's jobs board for you to post your ITIL and IT jobs, FOR FREE.   Simply visit the link below, add the job details and submit your job.  We will review the information, and if eveything looks OK, we'll add it to the live…
116 words, last edited in the afternoon of 26th Jul 2011
This article is from Qualifications - ITIL Jobs and has been viewed 5601 times.
Tags: ITIL jobs,IT Jobs,Free posting,free search,free applications
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