UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010.
The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information systems and services. The DoI is responsible for managing a large ICT estate with diverse business requirements ranging from managing forty thousand workstations through to providing and supporting the technology to handle two million 999 (911) calls per year.
Budgets are expected to be tight in 2010-11 and ongoing the prospect is for significant public expenditure cuts. The DoI see this challenge as an opportunity to demonstrate that it can deliver greater efficiency and value for money from ICT.
The DoI is to consolidate where possible common elements of infrastructure, systems and applications, information and process driven technologies. To support this pursuit ITIL v3 Service Management is to be implemented this year across the DoI to assist govern ICT decision making.
The Directorate of Information (DoI) Strategic Plan 2010-11 can be found by clicking here(675Kb PDF opens in a new window)