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The ITIL v3 Software Endorsement Scheme assesses vendor software to ensure that it does align to the relevant ITIL v3 processes as claimed. If successful the software is awarded the appropriate scheme logo and the vendor is able to market the software as ITIL v3 Software Endorsement Scheme compliant.
 
If your organization is considering Service Management software or toolsets that have yet to undertake the ITIL v3 Software Endorsement Scheme, then you and your organization may find value in using the published assessment criteria that is used by the scheme to evaluate the software for yourselves. Each of the questions covered by the assessment is assessed against three topics:
 
1) If the ITIL content is present in the tool.
2) If process automation is present.
3) If the product documentation explains how to use the point covered in the questions.
 
The ITIL tool assessment criteria is available to download for free at the following link:
 
If you do use the assessment material then please let us know at ITILnews.com how you and your organization got on.
 
 
 
NB: This article has been archived, indicating it is either out of date or no longer relevant
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Tags; ITIL v3,Service Management Toolset,Assessment criteria,Free Download,Software Endorsement Scheme
 
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Keep up-to-date with ITIL news. Low volume to-the-point bulletins...