At the beginning of the millennium a considerable amount of interest was shown around IT Service Management. Microsoft Corporation was no exception and having explored the world recognized that ITIL owned by the British Government was a good sound foundation. Microsoft developed a proprietary product based upon ITIL called the Microsoft Operational Framework, often referred to as MOF.

 

In May 2009 Microsoft launched MOF 4.0 and has produced two ‘companion guides’ and a document that cross references between ITIL v3 and MOF 4.0. The documents are entitled:

Each of the documents are available for download providing one agrees to Microsoft’s terms and conditions. You may also be prompted to download some software to enable the documents to be read. To download please click on:

 

 

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