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The following information has been provided by APM Group, who administers the overall ITIL Qualification Scheme, and provides details of all the examinations undertaken, ITIL v2 and ITIL v3. The information is distributed to the Examination Institutes (EIs) for information purposes. Details regarding the percentage of candidates who passed the examinations are only provided from January 2010 onwards.
 
Due to the number of ITIL v3 Intermediate courses the following abbreviations have been used within the tables below.
 
Intermediate- Service Lifecycle
 
SS - Service Strategy
SD - Service Design
ST - Service Transition
SO - Service Operation
CSI - Continual Service Improvement
 
Intermediate- Service Capability
 
RCV - Release Control and Validation
PPO - Planning, Protection and Optimization
OSA - Operational Support and Analysis
MALC - Managing Across the Life Cycle
 
OCTOBER 2009
 
ITIL v2
Foundation
Practitioner
Manager
No. of Candidates
3260
250
650
 
ITIL v3
Foundation
Foundation Bridge
Managers Bridge
No. of Candidates
18500
1040
370
 
ITIL v3
Intermediate- Service Lifecycle
Intermediate- Service Capability
Course
SS
SD
ST
SO
CSI
SOA
RCV
PPO
OSA
MALC
No. of Candidates
170
170
200
250
190
140
190
130
330
60
 
NOVEMBER 2009
 
ITIL v2
Foundation
Practitioner
Manager
No. of Candidates
2880
260
670
 
ITIL v3
Foundation
Foundation Bridge
Managers Bridge
No. of Candidates
17140
960
350
 
ITIL v3
Intermediate- Service Lifecycle
Intermediate- Service Capability
Course
SS
SD
ST
SO
CSI
SOA
RCV
PPO
OSA
MALC
No. of Candidates
150
175
255
170
170
150
190
65
285
65
 
DECEMBER 2009
 
ITIL v2
Foundation
Practitioner
Manager
No. of Candidates
2860
230
1070
 
ITIL v3
Foundation
Foundation Bridge
Managers Bridge
No. of Candidates
16380
790
300
 
ITIL v3
Intermediate- Service Lifecycle
Intermediate- Service Capability
Course
SS
SD
ST
SO
CSI
SOA
RCV
PPO
OSA
MALC
No. of Candidates
140
110
180
190
130
190
190
90
270
80
 
JANUARY 2010
 
ITIL v2
Foundation
Practitioner
Manager
No. of Candidates
2700
100
320
 
ITIL v3
Foundation
Foundation Bridge
Managers Bridge
No. of Candidates
9000
480
230
% Pass Rate
87
93
66
 
ITIL v3
Intermediate- Service Lifecycle
Intermediate- Service Capability
Course
SS
SD
ST
SO
CSI
SOA
RCV
PPO
OSA
MALC
No. of Candidates
110
100
130
150
110
60
140
100
120
80
% Pass Rate
76
80
60
79
51
86
85
79
84
58
 
FEBRUARY 2010
 
ITIL v2
Foundation
Practitioner
Manager
No. of Candidates
2750
80
330
 
ITIL v3
Foundation
Foundation Bridge
Managers Bridge
No. of Candidates
10500
500
200
% Pass Rate
87
89
68
 
ITIL v3
Intermediate- Service Lifecycle
Intermediate- Service Capability
Course
SS
SD
ST
SO
CSI
SOA
RCV
PPO
OSA
MALC
No. of Candidates
180
180
160
120
230
120
180
70
150
90
% Pass Rate
76
78
60
83
53
73
72
84
82
55
 
MARCH 2010
 
ITIL v2
Foundation
Practitioner
Manager
No. of Candidates
3370
110
540
 
ITIL v3
Foundation
Foundation Bridge
Managers Bridge
No. of Candidates
17700
780
400
% Pass Rate
86
88
70
 
ITIL v3
Intermediate- Service Lifecycle
Intermediate- Service Capability
Course
SS
SD
ST
SO
CSI
SOA
RCV
PPO
OSA
MALC
No. of Candidates
120
210
270
350
210
150
200
120
340
120
% Pass Rate
79
67
62
75
55
76
78
83
74
56
 
APRIL 2010
 
ITIL v2
Foundation
Practitioner
Manager
No. of Candidates
2545
120
770
 
ITIL v3
Foundation
Foundation Bridge
Managers Bridge
No. of Candidates
14300
640
300
% Pass Rate
88
94
70
 
ITIL v3
Intermediate- Service Lifecycle
Intermediate- Service Capability
Course
SS
SD
ST
SO
CSI
SOA
RCV
PPO
OSA
MALC
No. of Candidates
170
190
165
170
180
200
210
130
300
135
% Pass Rate
69
74
71
83
57
76
85
86
75
69
 
MAY 2010
 
ITIL v2
Foundation
Practitioner
Manager
No. of Candidates
1580
110
620
 
ITIL v3
Foundation
Foundation Bridge
Managers Bridge
No. of Candidates
17600
750
360
% Pass Rate
87
86
71
 
ITIL v3
Intermediate- Service Lifecycle
Intermediate- Service Capability
Course
SS
SD
ST
SO
CSI
SOA
RCV
PPO
OSA
MALC
No. of Candidates
175
120
200
330
180
160
230
140
200
125
% Pass Rate
76
82
65
73
56
74
81
82
85
51
 
The following table provides the totals and averages from the figures provided above. The percentage pass rate is based on five months data.
 
TOTALS and AVERAGES
 
ITIL v2
Foundation
Practitioner
Manager
No. of Candidates
12945
1260
4970
 
ITIL v3
Foundation
Foundation Bridge
Managers Bridge
No. of Candidates
121120
5940
2510
Average % Pass Rate
87
90
69
 
ITIL v3
Intermediate- Service Lifecycle
Intermediate- Service Capability
Course
SS
SD
ST
SO
CSI
SOA
RCV
PPO
OSA
MALC
No. of Candidates
1215
1255
1560
1730
1400
1170
1340
845
1995
755
Average % Pass Rate
75.2
76.2
63.6
78.6
54.4
77
80.2
82.8
80
57.8
 
 
 
 

3 VISITOR COMMENTS

2010-10-01 by "thiagoaugusto"

Is it possible to obtain this, ordered by country ?

2010-10-04 by "tony"

Currently the ITIL pass rates are not broken down by country. Be assured if we are able to obtain such information in the future we will be publishing them on ITILnews.

2010-11-29 by "cmcgan"

Would you please update this data from June onward? This is relevant to build a business case for funding for ITIL training. Would you also have the total number of certified ITIL V3 Experts?
Reply on 2010-12-03
Many thanks for your request to update the Candidate Numbers and Pass Rates. We managed to track down the raw data earlier this year and following considerable time collating and analysing the data we were able to provide the data you refer to. We do not expect the additional six months of raw data to available (if at all) until early next year. Once we have it we will process it as before and publish accordingly. We are sorry we cannot assist further at this time.
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Tags; ITIL v3,Qualification Scheme,Candidate Numbers,Pass Rates
 
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