Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
It does not happen often in business, but it is refreshing when an organisation holds its hands up and admits a mistake has occurred. APM Group (APMG), as the official Office of Government Commerce (OGC) accreditor for the ITIL V3 qualifications scheme, is the organisation in question.
 
APMG apologised for a poor quality ITIL Version 3 Foundation Examination paper that candidates sat between the 3rd and 16th October 2007. The paper was due for quality review having been constructed from some previous examination questions that required improving and updating before re-use. Unfortunately the quality review team had not completed its work before an earlier version was released for use.
 
The apology, dated the 5th November and signed by Richard Pharro the Managing Director of APMG, was sent to the Accredited Training Organisations (ATOs) registered via the British Computer Society (BCS).
 
At this time it is not known what actions will be taken to compensate those individuals and organisations that sat the ITIL Version 3 Foundation Examination paper.
 
 
 
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.


Click the REVIEW button below to preview your comments.

 
Tags; Office of Government Commerce, OGC, ITIL V3 qualifications scheme, ITIL Version 3 Foundation Examination, Accredited Training Organisations, ATOs, ITIL Version 3 Foundation Examination, APM Group, APMG, Richard Pharro, Managing Director of APMG
 
This article has been viewed 7433 times.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...