It does not happen often in business, but it is refreshing when an organisation holds its hands up and admits a mistake has occurred. APM Group (APMG), as the official Office of Government Commerce (OGC) accreditor for the ITIL V3 qualifications scheme, is the organisation in question.
APMG apologised for a poor quality ITIL Version 3 Foundation Examination paper that candidates sat between the 3rd and 16th October 2007. The paper was due for quality review having been constructed from some previous examination questions that required improving and updating before re-use. Unfortunately the quality review team had not completed its work before an earlier version was released for use.
The apology, dated the 5th November and signed by Richard Pharro the Managing Director of APMG, was sent to the Accredited Training Organisations (ATOs) registered via the British Computer Society (BCS).
At this time it is not known what actions will be taken to compensate those individuals and organisations that sat the ITIL Version 3 Foundation Examination paper.