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ITIL in Practice from
ITIL raincheck
Recently the big research organizations of Gartner and Forrester have publish material that appears to support the implementation of the Information Technology Infrastructure Library (ITIL) into organizations.
Research into ITIL
Gartner's research identified that ITIL assists to reduce costs, to find out more click here.
Forrester's research disclosed the benefits of introducing ITIL and again, further information can be found by clicking here.
The following articles provide some knowledge and experience that will hopefully assist in advance of any ITIL implementations. One phrase that sticks with me is provided by the Special Air Service (SAS) who originate out of the UK - 'Proper Planning and Preparation Prevents P*ss Poor Performance' - the 7 'Ps'.
Cost considerations for ITIL implementations
Before you all run off to get 'down and dirty' and commence the implementation of ITIL into your organizations it is worthwhile obtaining an understanding of the costs associated with such activities. ITILnews has written an article that attempts to highlight some of the 'cost items' that need to be considered and budgeted for in advance of kicking the project off. Click here for further information.
Why do ITIL implementations fail?
You will not be the first nor will you be the last who have undertaken an ITIL implementation and it is once again a great opportunity to capitalize on the hindsight of others who have. Although the information contained in the associated article perhaps states the obvious, it is often the obvious that is missed or forgotten. Take a few minutes to refresh your knowledge by clicking here.
As always ITILnews welcome any comments or questions you may have as well as any experience(s) or knowledge you may wish to share.


2012-05-31 by "bvanbrabant"

Why do ITIL implementations fail?

As long as people keep on implementing ITIL, failure is the only result. You are designing and implementing IT processes which can be based on ITIL, or any other framework.

The IT processes exists only to support your business. What does your business want? Do you really understand?

When you do (what is the vision?) you might go to the next step (Where are we now?). You must be able to answer this question. Are our IT processes build to match our business goals? How can we improve? Are there any references in the world - good or best practices.

Where do I need (Not Want) to be? Is this possible? Can I make people change? Because the ITIL manuals are real good material, they still fail on the aspect of Attitude, Behaviour and Culture - the real roadblocks to success or failure.

Am I able to measure success? How do I set this up?

People see too much ITIL (and other frameworks) as the goal and not the means to an end. As long as this goes on, more projects will become failures. Take some time to read the ABC books, or the ITIL from Hell books. They are not only funny but they put your mindset where it should be...on your business floor.

Happy to elaborate further if necessary...
Reply on 2013-10-24
I think most people will understand your comment/concerns.Do you have any suggested model that aligns IT process requirements to the businesses requirements, i.e. a business led IT process alignment?

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Tags; ITIL,Research into ITIL,Cost considerations for ITIL implementations,Why do ITIL implementations fail
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