ITIL is becoming the de-facto standard globally for IT Service Delivery but is it the silver bullet?
Many companies globally have implemented and are implementing ITIL be it version 2 or version 3. Companies from both Public and Private sectors have started their journeys in Service Improvement in order to become more effective and efficient especially in the current economic climate.
If you are on your ITIL journey or about to embark on it please let ITILnews.com know why you have chosen this methodology and any associated pitfalls so we can pass on your advice to other like minded companies.
ITILnews have noticed there are many press releases in circulation but not many real life stories of successes or failures, so please let us share your experiences.