Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ITIL in Practice from
ITIL Awareness in the Organization
The introduction of ITIL into an organization often begins like a pebble dropped into a pool, small to begin with but then ripples out across the various teams, departments and in some cases divisions and countries.
Not everyone will be provided with ITIL training or ITIL education from day one. Although through the day to day operations, certain ITIL words and phrases will be mentioned in conversations, meetings and documentation.
To assist with everyone's understanding it is worthwhile uploading onto or linking via the organizations intranet, the official ITIL Glossary of Terms and Acronyms, which are currently provided free.
Raise the awareness of the repositories by including reference to them in any newsletters, updates or emails sent out as part of the overall 'communications plan'.
Currently the ITIL Glossary of Terms and Acronyms are being updated as part of the Continual Service Improvement initiative for ITIL v3.
Be the first to leave a comment about the above article...

Please submit any comments you have about this article.

Your feedback will help add value to the content for other visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.

Click the REVIEW button below to preview your comments.

Tags; ITIL Awareness,ITIL training, ITIL education,ITIL Glossary of Terms and Acronyms,Continual Service Improvement,ITIL v3
This article has been viewed 12162 times.
NB: This page is © Copyright and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...