ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway.
The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the new standard.
There are few changes, Planning and Implementing Service Management (PISM) is no longer, neither is Planning and Implementing New or Changes Services (PINOCS). This has been replaced by Design and Transition of New or Changes Services (DTNCS).
The Management System has been renamed Service Management System (SMS).
The Release & Deployment process has now been brought under the Control framework, which is logical and makes more sense than it being out on a limb.
Budgeting and Accounting for IT Services has lost the 'IT' bit, which makes it more generic and not just IT focussed.
If you have any feedback or comments regarding this article then please let us know.