ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

Building an ITIL-based Service Management Department

Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to…

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325 words, last edited in the morning of 31th Jan 2011

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 13870 times.

Tags: Building an ITIL-based Service Management Department,PDF download

ITIL v3 Complementary Certification � Service Catalogue APMG

The Service Catalogue qualification is provided by APMG-International. The qualification covers how a Service Catalogue could benefit the business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfilment. It is aimed at individuals who are…

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157 words, last edited in the evening of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 17577 times.

Tags: ITIL v3,Complementary Certificatio,Service Catalogue,APMG

ITIL v3 Complementary Certification - ISO/IEC 20000 Exin and TUV

EXIN and TÃœV SÃœD Akademie are jointly developing a qualification program for IT professionals, which are based on job roles and competencies. Click here forfurther information regarding the Exin ISO/IEC 20000 qualifications. Holders of the Exin ISO/IEC 20000 qualification(s) are awarded 1…

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147 words, last edited in the evening of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 10469 times.

Tags: ITIL v3,Complementary Certification,ISO/IEC 20000,Exin and TUV

ITIL v3 Complementary Certification - ICT Infrastructure Management (ICTIM)

The ICT Infrastructure Management qualification provided the next step on from the ITIL v2 Foundation examination, although it was not mandatory for candidates to hold the Foundation certificate. The course syllabus based upon the OGC book, Best Practice for ICT Infrastructure Management. The course delivery was assignment based,…

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284 words, last edited in the afternoon of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 16124 times.

Tags: ITIL v3,Complementary Certification,ICT Infrastructure Management,ICTIM

ITIL v3 Complementary Certification - Certified Process Design Engineer (CPDE)

In April 2010 the Loyalist Certification Services (LCS) based in Ontario in Canada launched a new qualification, the Certified Process Design Engineer (CPDE), which has been endorsed as complementary to the ITIL v3 Qualification Scheme. The course is designed to compliment various process frameworks, standards…

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456 words, last edited in the afternoon of 19th Jan 2011

This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 13477 times.

Tags: ITIL v3,Complementary Certification,Certified Process Design Engineer,CPDE,Loyalist Certification Services,ITIL v3 Qualification Scheme

ITSM Projects: A Tragedy in Five Acts (And How To Avoid This Tragedy In Your Organization)

Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…

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2030 words, last edited in the morning of 13th Jan 2011

This article is from ITIL News - Previously and has been viewed 16632 times.

Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization

ITIL Availability Percentage - What the percentages really mean

Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…

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604 words, last edited in the evening of 16th Dec 2010

This article is from Service Design - Availability Management and has been viewed 36821 times.

Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ

What is the ITIL Service Architect

The beauty of ITIL v3 is that it covers the Service Lifecycle comprising of the Strategy, Design, Transition, and Operation through to the Continual Service Improvement - all of which is documented in the ITIL core publications. Having had the opportunity to engage with numerous multi-national organizations…

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500 words, last edited in the morning of 29th Nov 2010

This article is from What is ITIL? - Business Strategy and has been viewed 48575 times.

Tags: ITIL,ITIL v3,IIL Service Architect

ITIL 7 Simple Rules for Designing a Process

When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes. But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process?…

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1398 words, last edited in the morning of 29th Nov 2010

This article is from ITIL News - Previously and has been viewed 15894 times.

Tags: 7 Simple Rules,Designing a Process,IT Service Management

Social Media Press Release: MPS-Gartner Magic Quadrant

Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010 Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…

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1151 words, last edited in the morning of 25th Nov 2010

This article is from Press Releases - ITIL and has been viewed 16702 times.

Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration

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